Luxury In-Room Dining Concierge

Global Ambassador Hotel; Phoenix (AZ); Hybrid; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off

Career growth opportunities

Job summary

The Global Ambassador Hotel in Phoenix is seeking an experienced in-room dining server to deliver flawless food and beverage service in a luxury setting. You will set tables, take and deliver orders, and ensure timely checks and payments.

The role requires 2+ years in-room dining, excellent communication, teamwork, and the ability to stand long hours. You will maintain cleanliness, follow safety procedures, and assist with inventories and guest satisfaction.

Qualifications

• At least 2+ years of in-room dining serving experience in a luxury hotel.
• Excellent communication skills and a polished, courteous demeanor.
• Professional, proactive service with attention to guest satisfaction.
• Able to read/write/speak the workplace language and work as a team.
• Strong personality, guest-focused, and able to input information accurately.
• Able to stand for long periods and lift up to 25 pounds, with neat grooming.

Responsibilities

• Set tables and trays according to food type and service standards.
• Perform opening and closing procedures for the department.
• Maintain accurate records, pre-checks, and pickup for all orders.
• Check in with guests to ensure satisfaction with each course.
• Maintain cleanliness of work areas, chinaware, and glassware.
• Present checks and complete payment process for guests.
• Monitor guest comments and relay issues to management for resolution.
• Have thorough knowledge of menu items, prices, recipes, and service styles.
• Recommend food and beverage pairings and upsell alternatives.
• Coordinate with Kitchen, Order taker, and service team members.
• Assist with inventories and ensure a clean, organized workspace.

Skills

Customer service

Communication

Teamwork

Hospitality

Tools

POS systems

Job description

The Global Ambassador Hotel in Phoenix is seeking an experienced in-room dining server to deliver flawless food and beverage service in a luxury setting. You will set tables, take and deliver orders, and ensure timely checks and payments.

The role requires 2+ years in-room dining, excellent communication, teamwork, and the ability to stand long hours. You will maintain cleanliness, follow safety procedures, and assist with inventories and guest satisfaction.