Luxury Housekeeping Supervisor - Elevate Guest Experience

Aspen Alps; Aspen (CO); On-site; USD 48,000 - 60,000; Full time

Job summary

Aspen Alps is seeking a Housekeeping Supervisor to lead daily operations, train staff, and maintain luxury cleanliness standards across guest condominiums and public areas.

You will coach team members, manage schedules, ensure safety, and collaborate with front desk and maintenance to deliver an exceptional guest experience.

The role requires strong leadership, attention to detail, and a commitment to punctuality and guest satisfaction in Aspen's premier resort setting.

Qualifications

• Previous housekeeping experience; supervisory experience in a hotel or luxury resort environment strongly preferred.
• High school diploma or equivalent preferred.
• Strong attention to detail and commitment to high standards of cleanliness and presentation.
• Proven ability to lead, motivate, and support a team.
• Ability to work independently, prioritize tasks, and make sound decisions.
• Excellent communication and interpersonal skills.
• Physical ability to perform housekeeping tasks, including lifting up to 2030 lbs, bending, climbing stairs, standing, and walking for extended periods.
• Dependable, punctual, and committed to delivering outstanding guest service.
• Positive attitude with the ability to address challenges professionally and turn issues into positive outcomes.

Responsibilities

• Supervise, train, and support housekeepers to ensure consistent adherence to Aspen Alps luxury cleanliness standards.
• Assign daily housekeeping schedules, room assignments, and priorities based on occupancy and operational needs.
• Lead by example by assisting with room cleaning and inspections as needed.
• Provide ongoing coaching, feedback, and performance guidance to housekeeping staff.
• Communicate expectations clearly and promote teamwork, accountability, and professionalism.
• Inspect guest condominiums and public areas to ensure cleanliness, presentation, and readiness prior to guest arrival.
• Ensure high-touch areas are consistently sanitized and safety protocols are followed.
• Review and collect daily housekeeping worksheets for accuracy and completeness.
• Monitor efficient room turnaround times while maintaining quality standards.
• Report and track maintenance issues, safety concerns, or supply needs promptly.
• Greet guests in a warm, professional manner and address housekeeping‑related requests or concerns promptly.
• Collaborate with front desk, maintenance, and management to resolve guest issues quickly and effectively.
• Support guest satisfaction by ensuring rooms meet or exceed expectations.
• Ensure housekeeping staff safely use cleaning equipment, supplies, and chemicals according to training and standards.
• Enforce safety protocols, including proper lifting techniques and use of personal protective equipment (PPE).
• Ensure housekeeping carts, closets, and storage areas are clean, organized, and properly stocked.
• Assist with onboarding and training of new housekeeping staff.
• Communicate staffing needs, scheduling concerns, or performance issues to management.
• Support housekeeping operations during peak periods with flexibility and hands‑on assistance.

Job description

Aspen Alps is seeking a Housekeeping Supervisor to lead daily operations, train staff, and maintain luxury cleanliness standards across guest condominiums and public areas.

You will coach team members, manage schedules, ensure safety, and collaborate with front desk and maintenance to deliver an exceptional guest experience.

The role requires strong leadership, attention to detail, and a commitment to punctuality and guest satisfaction in Aspen's premier resort setting.