Luxury Housekeeping Manager - Five-Star Hotel Leader

HHM Hospitality; New York (NY); On-site; USD 72,000 - 88,000; Full time

Job summary

The Fifth Avenue Hotel in New York, NY seeks a sophisticated Housekeeping Manager to lead daily operations across 149 guest rooms and public spaces, upholding Forbes Five-Star standards and a culture of exceptional guest sanctuary.

As mentor and strategist, you will coach attendants, manage inventory and budgets, and collaborate with Front Office and Engineering to prioritize room readiness and flawless service. Experience in luxury hotel settings and PMS proficiency are essential.

Qualifications

• Associate’s or Bachelor’s degree preferred.
• 1 to 3 years of hospitality-related leadership experience, especially in luxury hotels.
• Proficiency with hotel PMS and housekeeping management software.

Responsibilities

• Lead daily housekeeping operations across guest rooms and public areas to meet standards.
• Coach and develop staff, schedule shifts, and supervise cleanliness and presentation.
• Collaborate with Front Office and Engineering to prioritize readiness and resolve issues.
• Monitor guest satisfaction and drive improvements in service and efficiency.

Skills

Leadership

Staff coaching

Guest service excellence

PMS proficiency

Attention to detail

Education

Associate’s or Bachelor’s degree preferred

Tools

PMS software

Housekeeping management software

Job description

The Fifth Avenue Hotel in New York, NY seeks a sophisticated Housekeeping Manager to lead daily operations across 149 guest rooms and public spaces, upholding Forbes Five-Star standards and a culture of exceptional guest sanctuary.

As mentor and strategist, you will coach attendants, manage inventory and budgets, and collaborate with Front Office and Engineering to prioritize room readiness and flawless service. Experience in luxury hotel settings and PMS proficiency are essential.