Luxury Hotel Operations Executive

The Peninsula Hotels; Los Angeles (CA); On-site; USD 153,000 - 187,000; Full time

Benefits offered by this job

100% company-paid medical, dental and

vision coverage

Paid time off

Complimentary employee meals

Complimentary parking (onsite)

Complimentary bicycle parking (-onsite

Complimentary uniform laundering

Discounted and complimentary room nig

50% restaurant discount

Retirement plan with 4% company match

Job summary

The Peninsula Beverly Hills is seeking a Director of Operations to lead daily hotel performance, shaping culture and guest experiences. As a member of the Executive Committee, you will collaborate with leaders across all departments to elevate service, safety, and financial results.

You should be naturally curious, commercially minded, and passionate about hospitality, with a track record of multi-department leadership in luxury hotels.

Qualifications

• 8 years or more of progressive leadership experience managing operations in a luxury hotel environment, with demonstrated success leading multi-department teams.
• Exceptional leadership and communication skills, with the ability to coach and develop leaders, build collaborative partnerships, and foster a culture of accountability and service excellence.
• Strong business acumen, including experience with budgeting, financial analysis, operational planning, and driving performance through data-informed decision-making.

Responsibilities

• Lead the day-to-day operation of the hotel, partnering with department leaders to deliver exceptional experiences for our guests and meaningful results for the business.
• Help leaders solve problems, remove obstacles, and continuously improve how we work.
• Identify opportunities to grow revenue, improve efficiency, and enhance the guest experience through thoughtful operational decisions.
• Lead projects from concept through execution, ensuring ideas are delivered well—not just completed.
• Build strong relationships across every department, creating a culture of accountability, collaboration, and mutual respect.

Skills

Leadership

Communication

Budgeting

Financial analysis

Data-driven decision making

Coaching

Job description

The Peninsula Beverly Hills is seeking a Director of Operations to lead daily hotel performance, shaping culture and guest experiences. As a member of the Executive Committee, you will collaborate with leaders across all departments to elevate service, safety, and financial results.

You should be naturally curious, commercially minded, and passionate about hospitality, with a track record of multi-department leadership in luxury hotels.