Guest Relations - Manager

HSH Group / The Peninsula Hong Kong; Los Angeles (CA); On-site; USD 67,500 - 82,500; Full time

Benefits offered by this job

Paid time off

Complimentary employee meals

Retirement plan with 4% company match

50% restaurant discount

Job summary

HSH Group / The Peninsula Hong Kong is looking for a Guest Relations Manager at The Peninsula Beverly Hills. This role requires exceptional communication skills and the ability to enhance guest experiences through genuine acts of care. The ideal candidate will work alongside the Director of Guest Relations and uphold the hotel's standards of excellence.

Benefits include competitive salary, paid time off, complimentary meals, and a retirement plan. Candidates must have US work authorization to apply.

Qualifications

• Demonstrate exceptional verbal and written communication skills.
• Must be able to work well in a team environment and multitask under pressure.
• Creativity and flexibility in enhancing guest experiences.

Responsibilities

• Maintain guest information quality and accuracy.
• Support Front Office staff with guest inquiries.
• Create personalized guest experiences through genuine care.

Skills

Exceptional verbal and written communication skills

Ability to work well in a team environment

Creativity and flexibility

Multitasking under pressure

Job description

Business Unit: The Peninsula Beverly Hills

Location: Beverly Hills

Working alongside the Director of Guest Relations at The Peninsula Beverly Hills, we are seeking a Guest Relations Manager who possesses a genuine warmth and sense of hospitality.

Key Opportunities

• Work for an award-winning luxury hotel group
• Learn and grow within a diverse multi-outlet property
• Exceptional benefits package

Key Accountabilities

• Maintain the quality, completeness, and accuracy of guest information
• Enhance knowledge of guest preferences by ensuring detailed, meaningful, and accurate profile remarks and centralized guest comments are consistently maintained
• Support Front Office staff members to ensure guest inquiries are attended in a timely manner.
• Create personalized and thoughtfully crafted guest experiences through genuine acts of care, delivered with sincerity, warmth, and grace, fostering meaningful emotional connections with guests

General Requirements

• Demonstrate exceptional verbal and written communication skills, with the ability to communicate confidently and credibly with guests
• Must be able to work well in a team environment and multitask under pressure
• Exhibit creativity, flexibility, and adaptive thinking, transforming guest information and insights into meaningful acts of recognition and personalized emotional amenities that enhance the guest experience
• Serve as an ambassador of The Peninsula Beverly Hills by consistently upholding the hotel's standards of excellence, quality, and genuine care, while building positive relationships with guests

Benefits we offer

• Paid time off
• Complimentary employee meals
• Complimentary car parking (onsite)
• Complimentary bicycle parking (onsite)
• Bus transit reimbursement
• Complimentary uniform laundering
• 50% restaurant discount
• Retirement plan with 4% company match

We are delighted to receive your resume for further consideration. To be eligible to apply, you must have a US work authorization. The annual salary for this position is $75,000.

About The Peninsula Beverly Hills

Located at one of the most prestigious addresses in Beverly Hills, at the intersection of Wilshire and Santa Monica Boulevards, and within easy walking distance of Century City and the legendary Rodeo Drive, The Peninsula Beverly Hills provides an exclusive retreat amid lush tropical gardens.