Luxury Hotel Housekeeping Supervisor

Appellation; Healdsburg, Northern (CA, KY); Hybrid; USD 28,000 - 37,000; Full time

Job summary

Appellation Healdsburg is seeking a Housekeeping Supervisor to lead guest room and public area upkeep, delivering the luxury guest experience in one of Healdsburg's premier properties. You will oversee room servicing, public areas maintenance, staff training, vendor coordination, and reporting on quality and efficiency.

The role requires on-site presence, strong English communication, and the ability to manage schedules, inventories, and safety protocols while upholding brand standards of

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, or related field.
• Previous housekeeping supervisory experience in a high-volume, upscale hotel preferred.
• Daily on-premises presence required.
• Ability to work under pressure and manage multiple tasks.
• CPR certification and sexual harassment training required.
• Fluency in English; Spanish language skills preferred.
• Valid California driver's license and personal automobile insurance.

Responsibilities

• Assist in ensuring exceptional housekeeping service standards are maintained at all times, handling all room preparations and guest requests.
• Support resolution of housekeeping-related guest complaints professionally.
• Assist in supervising daily housekeeping operations including room cleaning and schedules.
• Monitor operations for efficiency and luxury cleanliness standards; ensure proper room prep and public area maintenance.
• Assist in managing room inventory status, cleaning schedules, and staffing needs.
• Monitor occupancy and turnover times; assist with staffing forecasts.
• Support recruitment, hiring, training, and coaching of housekeeping staff.
• Assist in creating staff schedules and participate in performance evaluations.

Skills

Communication

English fluency

Spanish (preferred)

Education

Bachelor's degree in Hospitality Management, Business Administration, or related field

Tools

Maestro (PMS)

Toast (POS)

Alice (guest requests)

Teams

Avendra (purchasing)

Radio usage

Job description

Appellation Healdsburg is seeking a Housekeeping Supervisor to lead guest room and public area upkeep, delivering the luxury guest experience in one of Healdsburg's premier properties. You will oversee room servicing, public areas maintenance, staff training, vendor coordination, and reporting on quality and efficiency.

The role requires on-site presence, strong English communication, and the ability to manage schedules, inventories, and safety protocols while upholding brand standards of