Luxury Hotel House Attendant – Guest Services

Sea Island; Saint Simons Island (GA); On-site; USD 28,000 - 42,000; Full time

Job summary

Sea Island is seeking an experienced housekeeping team member to support our luxury resort operations. You will handle guest room preparation, linen distribution, and deep-clean tasks while maintaining impeccable standards and guest service excellence.

The role requires a positive attitude, attention to detail, and the ability to work early mornings, nights, weekends, and holidays in a fast-paced environment.

Qualifications

• Previous housekeeping experience preferred
• Previous experience in a luxury hotel or resort preferred
• Valid Georgia Driver’s License
• Company policy requires that one must be 21 years of age or older to drive a company vehicle and pass a yearly Motor Vehicle Report (MVR) review
• Experience with floor care, cleaning chemicals, housekeeping equipment and accessories, ladders and operating a lift truck preferred
• Excellent communication skills, both written and verbal
• Consistently aspires to fulfill our core Company values (Respect, Integrity, Passion, Teamwork, Accountability, Caring, Loyalty & Trust)
• Exhibits the Sea Island Five-Star Behavior Standards with guests, members and co-workers
• Must possess a positive attitude and have the ability to work with a variety of people and in cooperation with coworkers efficiently and effectively
• Must be detail oriented and able to manage competing priorities and multiple deadlines in a fast paced environment
• Ability to easily adapt to organizational and environmental changes
• Must be flexible to working days, early mornings, evenings, weekends, and holidays
• Report to work at the scheduled time, neatly groomed and in compliance with company Dress Code Policy

Responsibilities

• Move furniture or heavy objects as instructed by management
• Wash soiled glasses in appropriate dish washer and deliver to section
• Transport soiled linens to a designated pick up point. Assist with the delivery of clean linens and distribution
• Wash windows, patio furniture, patio railings and floors, mats outside of rooms, entry doors, elevators, stairwells, ash urns, walls and light fixtures
• Maintain furniture on and sweeps patios and balconies
• Clean cobwebs in areas
• Assist in deep clean project
• Stock supplies and linens evenly throughout the section
• Keep elevators, ice rooms, closets and any other storage and public area clean and free of trash and debris
• Take trash to dumpsters
• Install all rollaway beds, cribs, and bed boards, refrigerators, microwaves, and dehumidifiers for guest rooms
• Ensure the guest room is properly supplied and ready for occupancy
• Properly maintain all equipment used and store in designated areas
• Learn the names and personally recognize our regular Guests and Members
• Maintain a thorough knowledge of current guest services, activities, dining options, shops, local attractions, and historical information regarding Sea Island and the surrounding area to answer any questions guests may have to the best of one’s ability
• If applicable, complete a Guest Problem Resolutions (GPR) form on any issues (solved or unsolved issues) and follow-up on issues as needed (if computer access is not available give information to admin support)
• Maintains cleanliness and organization in all work areas
• Uphold appropriate departmental standards of quality/timing
• Uphold and ensure compliance with all company and departmental policies and procedures
• Report all equipment problems and maintenance issues, known safety hazards, or unsafe practices and procedures to supervisor immediately
• Attends all scheduled employee meetings and brings suggestions for improvement
• Willing and timely execution of other duties as delegated by leadership

Skills

Housekeeping experience

Luxury hotel experience

Driver's license

Communication skills

Positive attitude

Detail oriented

Adaptability

Teamwork

Job description

Sea Island is seeking an experienced housekeeping team member to support our luxury resort operations. You will handle guest room preparation, linen distribution, and deep-clean tasks while maintaining impeccable standards and guest service excellence.

The role requires a positive attitude, attention to detail, and the ability to work early mornings, nights, weekends, and holidays in a fast-paced environment.