Luxury Hotel Guest Service Agent

Hotel Talent New York City; New York (NY); On-site; USD 30,000 - 43,000; Full time

Job summary

Hotel Talent New York City is seeking a Front Desk Agent to warmly greet guests, manage check-ins/outs, and handle transactions with accuracy. This role offers exposure to a luxury property in New York City and a potential career path from Front Office to Assistant Front Office Manager and beyond.

Fluency in English and strong communication are essential, along with comfortable use of hotel software and cash handling.

Qualifications

• Excellent English communication skills and fluency in reading, writing, and speaking.
• Comfort with basic computer software and accurate handling of cash and card transactions.

Responsibilities

• Greet guests upon arrival and during check-in/check-out with warmth and professionalism.
• Handle reservations, front desk inquiries, and guest requests with efficiency and courtesy.
• Process cash and credit card transactions accurately and securely.
• Maintain a polished, organized front desk and assist with basic administrative tasks.

Skills

English fluency

Reading

Writing

Speaking

Tools

Computer skills

Job description

A Little Sparkle in the Big Apple

Ever dreamt of becoming the vibrant heartbeat of a luxury hotel in the most iconic city in the world? At Hotel Talent New York City, we believe our Front Desk Agents embody the spirit of our brand. We understand that your charm and warmth can transform a guest’s experience. Whether welcoming a family on their dream vacation or assisting a weary traveler, your knack for making others feel special will turn moments into memories. And guess what? You'll do it all in the heart of the dazzling New York, NY!

Why You'll Love Working with Us

Here, every day is different. You'll greet guests, both in person and over the phone, with your infectious enthusiasm, making their day a little brighter. You'll also be honing your problem-solving skills, handling check-ins, check-outs, and transactions with grace and confidence. Oh, and did we mention the view? Our stunning location offers a panorama of the city that never sleeps, where the skyline is the limit.

Where You're Going

At Hotel Talent, we're not just about today but about your future. Your journey with us could take you from Front Office Supervisor to Assistant Front Office Manager and even Front Office Manager. We're all about nurturing talent and giving you the stepping stones to soar.

Your Skills in the Spotlight

To be a star in this role, you must have excellent English communication skills and be fluent in reading, writing, and speaking. Being comfortable with computer software and possessing a knack for accuracy in cash and credit card transactions is a plus. This role requires continuous movement and occasionally lifting or moving up to 20 pounds. But hey, who needs a gym membership when you can keep fit on the job?

What's in it for You

The successful candidate can anticipate an hourly rate of $26.50 based on several factors, including but not limited to years of experience within the job and required industry, education, and more. Plus, the added perk of working in NYC - arguably the most exciting and dynamic city on the planet!

At Hotel Talent New York City, we're not just offering a job, we're offering an opportunity to be a part of our family, grow, and sparkle in the city that never sleeps. Are you ready to light up our world?

Source: Hospitality Online