Reservations Agent

Better Talent; Town of Florida (NY); Hybrid; USD 30,000 - 32,000; Full time

Benefits offered by this job

Health insurance

PTO 8 days; 10 days after 2 years

3 Paid Holidays

Bonuses based on performance

Future growth opportunities

401(k) option after 1 year

Hybrid flexibility after training

Job summary

Amelia Island Getaways (AIG) is a local vacation rental company focused on hospitality, high standards, and guest experiences. We are seeking a Reservations Agent to manage reservations, answer inquiries, and support daily operations in-office.

You will greet guests and owners, coordinate vendor visits, organize shipments, and maintain an organized office while delivering five‑star service in a fast-paced environment. This role offers growth opportunities and a collaborative team atmosphere.

Qualifications

• 1+ years of hospitality, customer service, or office coordination experience.
• Local to Amelia Island or surrounding area with reliable transportation.
• Friendly, adaptable, and able to handle a wide range of tasks independently.
• Strong organizational skills and attention to detail.
• Comfortable using technology and learning new platforms (PMS, messaging tools).
• Excellent communication skills - phone, email, in person.
• "No job is beneath me" mindset - willing to pitch in wherever needed
• Able to perform the physical requirements of the role, including sitting for extended periods, occasional lifting (up to 25 lbs).

Responsibilities

• Answer guest and owner calls, emails, and texts with professionalism and care
• Provide pre-arrival planning and real-time support for guests
• Schedule and dispatch housekeeping, maintenance, and inspections
• Use property management software to track guest communication and service tickets
• Occasionally assist guests onsite, including delivering items to the property
• Coordinate lost & found shipments, charge applicable fees, and close out related tasks
• Greet walk-in guests, vendors, and owners in the office
• Step in to assist with property inspections if a team member is unavailable
• Prioritize tasks based on guest urgency, property readiness, and office needs
• Keep the office clean, organized, and well-stocked with supplies
• Manage packages, inventory, and shipments
• Run local errands (e.g., supply pick-ups, post office, bank)

Skills

Customer service

Hospitality

Organization

Communication

Adaptability

Tools

PMS

Job description

Amelia Island Getaways (AIG) is a locally owned vacation rental company built on hospitality, heart, and high standards. Founded by a husband-and-wife team, AIG began with a clear mission: to deliver exceptional guest experiences while helping homeowners maximize the value of their investments. We manage a thoughtfully curated portfolio of properties with hands-on care and a commitment to excellence.

What sets us apart is our personal approach, deep local roots, and proven industry expertise. We know this island, the vacation rental market, and what it takes to create a five-star experience-bringing valuable insight into every interaction. Our team is passionate about maximizing revenue for owners while maintaining the highest standards of quality, cleanliness, and guest satisfaction.

We’re proud to offer a full-service, small-business experience that blends big-picture thinking with day-to-day execution. At AIG, we move quickly, adapt easily, and care deeply. If you love a good challenge, know how to lead with confidence, and want to make a real impact, you’ll feel right at home with us.

Position Summary

We’re looking for a highly organized, dependable, and service-minded individual to join our team as a Reservations Agent. This in-office role is ideal for someone who thrives in a fast-paced environment, enjoys variety in their day, and wants to be part of a close-knit team that delivers exceptional guest experiences.

You’ll serve as the friendly voice and face of Amelia Island Getaways-handing reservations, answering guest inquiries, and supporting the daily operations that keep our company running smoothly. This includes welcoming walk-in guests and owners, coordinating vendor visits, organizing shipments, running local errands, and helping to maintain an organized, well-stocked office.

If you’re detail-oriented, customer-focused, and eager to make a difference behind the scenes and on the front lines, we’d love to hear from you.

Key Responsibilities

Answer guest and owner calls, emails, and texts with professionalism and care

Provide pre-arrival planning and real-time support for guests

Schedule and dispatch housekeeping, maintenance, and inspections

Use property management software to track guest communication and service tickets

Occasionally assist guests onsite, including delivering items to the property

Coordinate lost & found shipments, charge applicable fees, and close out related tasks

Greet walk-in guests, vendors, and owners in the office

Step in to assist with property inspections if a team member is unavailable

Prioritize tasks based on guest urgency, property readiness, and office needs

Keep the office clean, organized, and well-stocked with supplies

Manage packages, inventory, and shipments

Run local errands (e.g., supply pick-ups, post office, bank)

Required Qualifications

1+ years of previous experience in hospitality, customer service, or office coordination

Local to Amelia Island or surrounding area with reliable transportation

Friendly, adaptable, and able to handle a wide range of tasks independently

Strong organizational skills and attention to detail

Comfortable using technology and learning new platforms (PMS, messaging tools)

Excellent communication skills - phone, email, in person

"No job is beneath me" mindset - willing to pitch in wherever needed

Able to perform the physical requirements of the role, including sitting for extended periods, occasional lifting (up to 25 lbs), and light office movement; reasonable accommodations can be made

Hourly Salary: $22-$23

Bonus

Opportunity to earn commissions/bonuses based on performance and company profitability

Paid Time Off (PTO): 8 days annually (accrual beginning Day 1), increasing to 10 days after 2 years of employment.

3 Paid Holidays

Opportunity to earn bonuses based on performance and company profitability

Future growth opportunities

Health insurance

401 opportunity available after 1 year of employment

Schedule:

Employment Type: Full-Time (40 hours/week)

Monday-Friday, 9 am-5 pm with participation in a rotating Saturday schedule (a weekday off will be provided during those weeks, based on team needs); occasional holiday coverage required.

Hybrid flexibility may be considered after the training period, depending on performance and team needs