Luxury Guest Service Agent — Flexible Schedule & Perks

Newport Restaurant Group; Newport (RI); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Generous 401k match

Employee Ownership Opportunities

35% dining discount (Castle Hill Inn &

EAP (Employee Assistance Program)

Health, Dental, Vision benefits

Telemedicine access

Wholesaler Club Reimbursement Program

Vacation paid time off

Job summary

Castle Hill Inn, part of Newport Restaurant Group, is seeking a Guest Service Agent in Newport, RI. The role encompasses direct guest contact from arrival to departure, handling reservations, dining bookings, and guest inquiries.

Both full-time and part-time positions are available, with a compensation range of $20.00–$22.00 per hour. Ideal candidates will be guest-focused, energetic, and eager to learn in a team-based hospitality environment, with eligibility to work in the United States and

Qualifications

• College degree is preferred.
• Experience in a luxury setting is desired.
• Must show proof of eligibility to work in the United States; visa sponsorship not available.
• Flexible schedule to work during days, nights, weekends, and some holidays as needed.

Responsibilities

• Checking in and checking out guests
• Making, modifying, and cancelling room reservations
• Making room, spa, dining reservations and assisting with arranging any other activities the guests would enjoy
• Answering phones and directing calls to appropriate personnel
• Providing information about rooms, rates, and amenities
• Assisting guests with any special requests or needs

Skills

Interpersonal skills

Professional & organized

Collaborative

Communication

Education

College degree preferred

Job description

Castle Hill Inn, part of Newport Restaurant Group, is seeking a Guest Service Agent in Newport, RI. The role encompasses direct guest contact from arrival to departure, handling reservations, dining bookings, and guest inquiries.

Both full-time and part-time positions are available, with a compensation range of $20.00–$22.00 per hour. Ideal candidates will be guest-focused, energetic, and eager to learn in a team-based hospitality environment, with eligibility to work in the United States and