Luxury Guest Experience & Valet Lead

The Observatory Sun Valley, A Viceroy Resort; Ketchum (ID); On-site; USD 60,000 - 80,000; Full time

Job summary

The Observatory Sun Valley, A Viceroy Resort is seeking a Guest Experience Manager to oversee valet, transportation, and guest services. Located in Ketchum, Idaho, this role emphasizes delivering exceptional luxury experiences and service.

The ideal candidate must have 3–5 years of leadership experience in luxury hospitality, strong organizational skills, and a valid driver’s license. Join us to create unforgettable experiences in North America’s premier year-round mountain destination.

Qualifications

• Minimum 3–5 years of leadership experience in valet operations or luxury hospitality.
• Strong leadership, communication, and organizational skills.
• Valid driver’s license with an acceptable driving record required.

Responsibilities

• Lead all valet, transportation, and guest arrival/departure operations.
• Manage the resort’s Rivian fleet program.
• Ensure compliance with safety procedures and guest service standards.

Skills

Leadership

Communication

Organization

Guest Services

Education

3–5 years of leadership experience in luxury hospitality

Valid driver’s license

Tools

Microsoft Office

Job description

The Observatory Sun Valley, A Viceroy Resort is seeking a Guest Experience Manager to oversee valet, transportation, and guest services. Located in Ketchum, Idaho, this role emphasizes delivering exceptional luxury experiences and service.

The ideal candidate must have 3–5 years of leadership experience in luxury hospitality, strong organizational skills, and a valid driver’s license. Join us to create unforgettable experiences in North America’s premier year-round mountain destination.