Luxury Guest Experience Leader | Front Office & Concierge

Park Hyatt; Beaver Creek (CO); On-site; USD 69,030 - 84,370; Full time

Benefits offered by this job

Free room nights

Discounted Friends & Family Room Rates

Medical, Prescription, Dental and Vision Insurance

401k Retirement Savings Plan with company match

Paid Time Off

Tuition Reimbursement

Free meals

Discounted bus tickets

Complimentary gym access

Employee Stock Purchase Plan

529 College Savings Plan

Training and career growth opportunities

Various retailer discounts

Job summary

A prestigious resort in Colorado is seeking a Luxury Guest Experience Manager to oversee all aspects of Front Office operations. The ideal candidate will have significant hotel management experience and possess excellent leadership and communication skills. Responsibilities include staff training, managing guest inquiries, and maintaining high service standards. The role offers competitive benefits and a supportive work environment focused on guest satisfaction.

Qualifications

• 4 years or more of progressive hotel Rooms Management experience, preferably with Hyatt.
• Clear concise written and verbal communication skills in English.
• Demonstrated ability to interact with diverse backgrounds.

Responsibilities

• Manage the hotel’s Front Office operations.
• Coach and counsel employees to reflect Hyatt Service Standards.
• Analyze, investigate, and resolve guest complaints.

Skills

Strong communication skills

Leadership abilities

Customer service orientation

Organizational skills

Interpersonal skills

Education

Hotel/Hospitality degree

Progressive hotel Rooms Management experience

Tools

Microsoft Word

Microsoft Excel

Job description

A prestigious resort in Colorado is seeking a Luxury Guest Experience Manager to oversee all aspects of Front Office operations. The ideal candidate will have significant hotel management experience and possess excellent leadership and communication skills. Responsibilities include staff training, managing guest inquiries, and maintaining high service standards. The role offers competitive benefits and a supportive work environment focused on guest satisfaction.