Luxury Guest Experience Leader

Four Seasons Hotels and Resorts; Denver (CO); On-site; USD 74,000 - 90,000; Full time

Benefits offered by this job

Competitive salary & benefits

Discounts & travel programs

Complimentary employee meals

RTD parking discounts

Fitness center access

Complimentary dry cleaning

Job summary

Four Seasons Hotel Denver is seeking a senior leader to elevate guest experience across all touchpoints, from pre-arrival to post-departure. The role oversees Elite guest programs, partners with all departments, and drives service recovery with empathy and data-driven insights.

The ideal candidate brings five+ years in luxury hospitality leadership, strong emotional intelligence, and proven ability to coach cross-functional teams in a fast-paced, guest-driven environment.US work authorization is

Qualifications

• Five+ years of progressive leadership in luxury hospitality.
• Experience leading Guest Experience, Front Office, Concierge, or Rooms divisions.
• Strong emotional intelligence, diplomacy, and communication.
• Ability to manage complex service recovery with grace.
• Analytical mindset and comfort with guest experience data tools.
• Ability to lead cross-functional teams without formal authority.
• Fast-paced, guest-driven environment adaptability.

Responsibilities

• Lead the end-to-end guest journey from pre-arrival to post-departure.
• Oversee Elite and Elite Centrally Served guest programs for seamless stays.
• Partner with all departments to ensure consistent service delivery.
• Monitor guest satisfaction data and drive improvements.
• Coach leaders on guest interaction and recognition.
• Support training for new department leaders on guest experience expectations.

Skills

Guest Experience Leadership

Luxury Hospitality

Emotional Intelligence

Communication

Service Recovery

Analytics

Cross-Functional Leadership

Adaptability

Job description

Four Seasons Hotel Denver is seeking a senior leader to elevate guest experience across all touchpoints, from pre-arrival to post-departure. The role oversees Elite guest programs, partners with all departments, and drives service recovery with empathy and data-driven insights.

The ideal candidate brings five+ years in luxury hospitality leadership, strong emotional intelligence, and proven ability to coach cross-functional teams in a fast-paced, guest-driven environment.US work authorization is