Luxury Guest Experience Lead

Four Seasons Hotels and Resorts; Baltimore (MD); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Medical, vision and dental insurance

Complimentary life insurance

401k retirement plan

Paid time off and holiday

Discounted employee parking

Complimentary room nights at Four Seasons hotels

Job summary

Four Seasons Hotels and Resorts in Baltimore is looking for a Guest Experience Supervisor to ensure guest satisfaction from pre-arrival to post-departure. The role requires excellent interpersonal skills to meet a variety of guest needs and to supervise day-to-day guest experience operations. Responsibilities include coordinating with various hotel departments to fulfill guest requests efficiently. Benefits include competitive pay starting at $24.29/hour along with comprehensive health insurance, 401k retirement plan, and more.

Qualifications

• Strong interpersonal skills to fulfill guest requests and ensure satisfaction.
• Ability to coordinate with multiple departments for seamless service.

Responsibilities

• Ensure that the hotel guests’ expectations are fulfilled.
• Coordinate guest experience program and perform pre-arrival tasks.
• Supervise day-to-day running of guest experience programs.

Job description

Four Seasons Hotels and Resorts in Baltimore is looking for a Guest Experience Supervisor to ensure guest satisfaction from pre-arrival to post-departure. The role requires excellent interpersonal skills to meet a variety of guest needs and to supervise day-to-day guest experience operations. Responsibilities include coordinating with various hotel departments to fulfill guest requests efficiently. Benefits include competitive pay starting at $24.29/hour along with comprehensive health insurance, 401k retirement plan, and more.