Luxury Guest Experience Concierge

Daxton Hotel; Birmingham (MI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid time off

401K with company match up to 2% after

Free shift-meal prepared by our in‑h​o

Medical, Dental, Vision after 60 days

Job summary

Daxton Hotel in Birmingham, MI, seeks a guest-focused Ambassador who owns the guest experience from arrival to departure, greeting every guest with warmth and professionalism. This role calls for a passionate hospitality mindset and a commitment to making each stay memorable for guests and neighbors alike.

The Ambassador will coordinate details, serve as a tour guide of hotel experiences, and work across departments to ensure flawless service, with strong English skills and a proactive,

Qualifications

• Passion for the people, place, and culture of our community.
• Minimum of two (2) years of experience in guest/customer service for luxury goods or services; or comparable combination of education and experience
• Professional proficiency of the English language in reading, writing and verbal communication
• Valid driver's license and successful completion of Motor Vehicle Report required to assist in parking guest vehicles
• Intermediate skills in Microsoft Excel and Word to create spreadsheets or proposals
• Ability to lift up to 25 lbs. for handling guest luggage
• Ability to push a bell cart with guest luggage that may contain up to 100 lbs.
• Ability to work vary shifts, that may include days, nights, weekends, and holidays

Responsibilities

• Demonstrate passion and genuine care for all aspects of a guest’s experience, handling all interactions with the highest level of hospitality and professionalism, understanding that the hotel guest is your guest
• Own all aspects of a guest’s experience from beginning to end by ensuring accurate and thorough reservation details, an inviting arrival, recommendation of local experiences, and a seamless departure, ascertaining satisfaction throughout and adjusting as necessary
• Accommodate special requests whenever possible, even if it requires breaking protocol for the benefit of the guest, as our service style and standards are a guide to help you use sound judgment
• Serve as the tour guide for all hotel experiences a guest may encounter, following your intuition to uncover each guest’s likes or dislikes enabling you to add a personalized touch that creates a special memory
• Demonstrate mastery of the hotel’s systems to ensure accurate information is input, updated, and utilized to respond through a variety of guest communication channels, from pre-arrival to post-departure
• You are fanatical about the details of each guest, ensuring that all requests are delivered, and no aspects are overlooked to deliver a seamless experience
• Always prioritize the guest’s satisfaction, adjusting your actions and behaviors to support what the guest needs at any given moment. You adjust easily and do not hesitate to wear a variety of hats to support the experience, acting as bellman, valet, or greeter as the situation demands
• Display professionalism and discretion throughout all guest interactions, maintaining a consistently calm and engaging presence
• Demonstrate expert knowledge of the position’s service standards, procedures, and practices, utilizing this knowledge to independently remedy guest concerns and proactively suggest recommendations to the Guest Service Manager to improve upon the services offered to our guests
• Collaborate effectively with co-workers and other departments to ensure guest needs are met. You work cooperatively with others, mending relationships if disagreements arise, and are responsive to feedback

Skills

Guest service

Luxury hospitality

English proficiency

Driver's license

MS Excel

MS Word

Physical ability

Shift flexibility

Tools

Microsoft Excel

Microsoft Word

Job description

Daxton Hotel in Birmingham, MI, seeks a guest-focused Ambassador who owns the guest experience from arrival to departure, greeting every guest with warmth and professionalism. This role calls for a passionate hospitality mindset and a commitment to making each stay memorable for guests and neighbors alike.

The Ambassador will coordinate details, serve as a tour guide of hotel experiences, and work across departments to ensure flawless service, with strong English skills and a proactive,