Executive Leader, Luxury Hotel Operations

Daxton Hotel; Birmingham (MI); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Paid time off

401K with company match up to 2%

Free shift-meal by in-house culinary团队

Medical, Dental, Vision insurance

Job summary

Daxton Hotel in Birmingham, MI, seeks a seasoned Director of Luxury Hotel Operations to lead strategy and daily management across departments, uphold brand excellence, and drive guest satisfaction and profitability.

You will recruit and develop a high-performing team, oversee budgeting and forecasting, partner with sales and marketing to attract high-end clientele, and implement innovative solutions to elevate service levels.

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, or related field; Master’s preferred.
• Minimum 5 years of progressive leadership experience in luxury hotel operations.
• Deep understanding of luxury hospitality standards and guest expectations.
• Strong leadership, strategic, analytical, and decision-making skills.
• Excellent communication and interpersonal abilities; ability to influence stakeholders.
• Proficiency in hotel financial analysis and Microsoft Office.

Responsibilities

• Provide strategic leadership to all operational departments (guest services, housekeeping, F&B, front desk, facilities).
• Set and uphold the highest luxury standards reflecting brand excellence.
• Develop and implement operational plans to optimize efficiency and maximize revenue opportunities.
• Recruit, train, and empower a high-performing team; foster collaboration and continuous improvement.
• Oversee budgeting, forecasting, and cost management to meet profitability targets.
• Maintain impeccable standards of cleanliness, maintenance, safety, and regulatory compliance.
• Collaborate with sales and marketing to drive revenue growth and attract high-end clientele.
• Stay updated on industry trends and implement innovative solutions to enhance guest experiences.

Skills

Hospitality leadership

Strategic planning

Guest experience

Revenue management

Team building

Operations management

Communication

Problem solving

Education

Bachelor's degree in Hospitality Management or Business Administration

Master's degree preferred

Tools

PMS software

Job description

Daxton Hotel in Birmingham, MI, seeks a seasoned Director of Luxury Hotel Operations to lead strategy and daily management across departments, uphold brand excellence, and drive guest satisfaction and profitability.

You will recruit and develop a high-performing team, oversee budgeting and forecasting, partner with sales and marketing to attract high-end clientele, and implement innovative solutions to elevate service levels.