Luxury Group & Events Services Specialist

Faena New York; New York (NY); On-site; USD 41,000 - 58,000; Full time

Job summary

Faena New York seeks a Group and Events Services Coordinator to support the Sales and Events team in coordinating all group bookings and special events. You will ensure flawless communication between the sales team, operations, and clients, and you may step in as service support for managers as needed.

This full-time role requires exceptional organizational skills and attention to detail, with the ability to manage multiple projects in a fast-paced luxury hospitality environment.

Qualifications

• Minimum 2–3 years' experience in hospitality sales, events, or group coordination.
• Experience in luxury hotels, high-end event venues, or hospitality environments preferred.
• Strong organizational and administrative skills.
• Ability to manage multiple projects simultaneously in a fast-paced environment.
• Excellent written and verbal communication skills.
• Proficiency with sales and event management systems such as Delphi, Opera, or similar platforms.
• Proficiency in Microsoft Office including Excel, Word, and PowerPoint.
• Professional demeanor and strong attention to detail.

Responsibilities

• Coordinate all group bookings and event-related activities for the Sales and Events team.
• Prepare proposals and maintain prompt, professional communication with clients.
• Support site visits, client meetings, and property tours.
• Prepare sales reports, group pick-up reports, and event summaries as required.
• Track group room blocks, cut-off dates, and reservation activity.
• Ensure contracts, deposits and documentation comply with hotel policies.
• Assist in preparing sales presentations, proposals, and promotional materials.
• Act as liaison between client and operational teams to ensure flawless execution.
• Support post-event follow-up including billing verification and client feedback.
• Maintain organized filing systems for all events and group sales documentation.

Skills

Exceptional organizational ability

Strong attention to detail

Ability to manage multiple priorities

Professional communication and client

Tools

Delphi

Opera

MS Office

Job description

Faena New York seeks a Group and Events Services Coordinator to support the Sales and Events team in coordinating all group bookings and special events. You will ensure flawless communication between the sales team, operations, and clients, and you may step in as service support for managers as needed.

This full-time role requires exceptional organizational skills and attention to detail, with the ability to manage multiple projects in a fast-paced luxury hospitality environment.