Luxury Gallery Host & Guest Experience Lead

RH; Palo Alto (CA); On-site; USD 52,000 - 72,000; Full time

Job summary

RH in Palo Alto seeks a Gallery Host to deliver world-class service to guests while safeguarding our gallery environment and equipment.

You will greet guests, guide them through services, answer questions about RH Interiors, and coordinate with Associates to ensure a seamless experience.

This role requires energy, reliability, and flexibility to work a dynamic schedule including weekends.

Qualifications

• Required 2+ years of related experience in guest-facing roles.
• Willingness to learn new and exciting things.
• Energetic, accountable and team oriented.
• Reliable, dependable and responsible.
• Ability to multitask in a fast-paced environment.
• Willingness to work weekends and holidays.

Responsibilities

• Live Our Vision, Values and Beliefs every day.
• Represent the RH brand through polished communication, personal appearance and professionalism.
• Enthusiastically engage RH clients as they enter the Gallery, delivering world-class service.
• Answer guest questions about RH Interior Design Services and connect them with the appropriate Associate to further the customer experience.
• Provide friendly yet discreet and unobtrusive service in greeting, wayfinding, check-in for RH Interior Design and restaurant waitlist.
• Assist with daily setup and breakdown of the Gallery host station and monitor Gallery areas to ensure they are kept clean, safe and code compliant.
• Assist with onsite and offsite events as needed.
• Provide feedback on guest comments or escalations to leadership team.

Skills

Guest service

Communication

Multitasking

Teamwork

Flexible schedule

Job description

RH in Palo Alto seeks a Gallery Host to deliver world-class service to guests while safeguarding our gallery environment and equipment.

You will greet guests, guide them through services, answer questions about RH Interiors, and coordinate with Associates to ensure a seamless experience.

This role requires energy, reliability, and flexibility to work a dynamic schedule including weekends.