Luxury Gallery Host: Elevate Client Experience & Events

RH (Restoration Hardware); Oak Brook (IL); On-site; USD 36,000 - 54,000; Full time

Job summary

RH is seeking a customer-focused Gallery Host to positively engage guests and deliver exceptional service in our luxury home gallery. You will greet visitors, answer questions about RH Interior Design Services, and connect guests with the right Associate to enhance their experience.

This role requires energetic teamwork, reliability, and flexibility to work weekends and holidays. You will support with event activities, guest flow, and discreet concierge tasks in a fast-paced, upscale environment.

Qualifications

• 2+ years of related experience.
• Willingness to learn new and exciting things.
• Energetic, accountable and team oriented.
• Reliable, dependable and responsible.
• Ability to multitask in a fast paced environment with a positive attitude.
• Willingness to work a flexible schedule, including weekends and holidays.

Responsibilities

• Live Our Vision, Values and Beliefs every day.
• Represent the RH brand through polished communication, personal appearance and professionalism.
• Enthusiastically engage RH clients as they enter the Gallery, delivering world-class service.
• Answer guest questions about RH Interior Design Services and connect them with the appropriate Associate to further the customer experience.
• Provide friendly yet discreet service: greeting, wayfinding, check-in for RH Interior Design and restaurant waitlist, coat and umbrella check, concierge service and valet validation.
• Assist with daily setup and breakdown of the Gallery host station and monitor Gallery areas for cleanliness, safety and code compliance.
• Assist with onsite and offsite events as needed.
• Provide feedback on guest comments or escalations to leadership.

Skills

Customer service

Communication

Multitasking

Team oriented

Reliability

Job description

RH is seeking a customer-focused Gallery Host to positively engage guests and deliver exceptional service in our luxury home gallery. You will greet visitors, answer questions about RH Interior Design Services, and connect guests with the right Associate to enhance their experience.

This role requires energetic teamwork, reliability, and flexibility to work weekends and holidays. You will support with event activities, guest flow, and discreet concierge tasks in a fast-paced, upscale environment.