Luxury Front Office Leader — Premier Resort

Pyramid Global Hospitality; Naples (FL); On-site; USD 75,000 - 105,000; Full time

Job summary

Pyramid Global Hospitality is seeking a Director of Front Office for Naples Grande Beach Resort, a Signia Hilton property undergoing a major renovation set to redefine guest experiences. This role leads the daily Front Office operations and ensures service excellence across front desk, concierge, and PBX functions.

The position requires 3–5 years of Front Office leadership, strong leadership and communication skills, and proficiency in Hilton systems (OnQ, GRO, Hilton Honors).

Qualifications

• 3–5 years of Front Office leadership experience.
• Luxury resort or full-service hotel experience.
• Previous Hilton experience preferred.
• Proficiency in OnQ and Hilton operating systems.
• Ability to work flexible schedules including nights, weekends, and holidays.

Responsibilities

• Manage daily Front Office operations and ensure service standards.
• Oversee arrival, departure, and guest service processes.
• Coordinate with Housekeeping, Engineering, Security, Recreation, Spa, and F&B.
• Supervise Front Office staff and conduct training.
• Handle elevated guest concerns and provide service recovery.
• Monitor loyalty enrollments and guest recognition programs.

Skills

Front Office leadership

Leadership

Communication skills

Problem-solving

Tools

OnQ

GRO

Hilton Honors

Lobby Experience Platform

Job description

Pyramid Global Hospitality is seeking a Director of Front Office for Naples Grande Beach Resort, a Signia Hilton property undergoing a major renovation set to redefine guest experiences. This role leads the daily Front Office operations and ensures service excellence across front desk, concierge, and PBX functions.

The position requires 3–5 years of Front Office leadership, strong leadership and communication skills, and proficiency in Hilton systems (OnQ, GRO, Hilton Honors).