Luxury Front Office Director | Guest Experience Leader

Fortiuscap; Vail (CO); On-site; USD 90,000 - 100,000; Full time

Benefits offered by this job

401(k) Plan with employer match

Paid Time Off

Sabbatical Program

Referral Program

Employee Assistance Program

Job summary

East West Hospitality is seeking a Director of Front Office for Solaris Residences in Vail, CO. Lead a high-performing team across Front Desk, Concierge, Bell/Valet, Ski Valet, and Night Audit to deliver exceptional luxury experiences from arrival to departure.

You will mentor hospitality leaders, shape service standards, and drive operational excellence with a focus on guest and homeowner journeys. The role offers on-site leadership in a premier luxury resort setting in Vail.

Qualifications

• 3–5+ years of progressive Front Office leadership experience in luxury hospitality.
• Experience hiring, training, coaching, and developing teams.
• Strong knowledge of property management systems and Microsoft Office applications.
• Excellent written and verbal communication skills are essential.
• Bilingual English/Spanish skills are preferred, but not required.

Responsibilities

• Lead all Front Office operations including Front Desk, Night Audit, Concierge, Bell Services, Valet, and Ski Valet to maintain exceptional service and operational excellence.
• Recruit, hire, train, coach, and develop a high-performing team while fostering hospitality, accountability, and engagement.
• Oversee daily operations, staffing, scheduling, labor management, and departmental performance to maximize efficiency and profitability.
• Deliver exceptional experiences for homeowners, guests, and visitors by upholding luxury service standards and resolving concerns professionally.
• Collaborate with Housekeeping, Engineering, Sales & Marketing and other departments to ensure seamless operations and a personalized guest experience.
• Monitor performance, implement process improvements, and ensure compliance with company policies and service standards.
• Provide visible leadership as a Manager-on-Duty as assigned and support strategic initiatives.

Skills

Front Office Leadership

Staff Coaching

Customer Service

Communication Skills

Bilingual English/Spanish (preferred)

Tools

Property Management Systems

Microsoft Office

Job description

East West Hospitality is seeking a Director of Front Office for Solaris Residences in Vail, CO. Lead a high-performing team across Front Desk, Concierge, Bell/Valet, Ski Valet, and Night Audit to deliver exceptional luxury experiences from arrival to departure.

You will mentor hospitality leaders, shape service standards, and drive operational excellence with a focus on guest and homeowner journeys. The role offers on-site leadership in a premier luxury resort setting in Vail.