Front Desk Agent

Hacienda Del Sol; Tucson, Northern (AZ, KY); On-site; USD 20,664,000 - 30,307,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Exclusive resort discounts

Service charge sharing

Job summary

Hacienda Del Sol Guest Ranch Resort in Tucson, AZ is seeking a Front Desk Agent who delivers warm, attentive service and expert knowledge of our resort amenities. You will welcome guests, assist with check-in/check-out, and handle inquiries with professionalism.

The role is full-time, hourly, with service-charges and benefits including medical, dental, and vision benefits and exclusive resort discounts. Candidates should have hotel experience and strong communication and problem-solving skills

Qualifications

• Previous experience with hotel systems preferred.
• Excellent customer service and communication skills.
• Strong problem-solving and multitasking abilities.
• Ability to work in a fast-paced environment.
• Ability to stand for long periods.
• Basic computer knowledge.

Responsibilities

• Greet guests on arrival and assist with check-in.
• Complete registration paperwork accurately.
• Handle check-ins and check-outs for guests.
• Respond to inquiries about services, activities, and amenities.
• Process payments for guest stays.
• Address and resolve guest complaints promptly.
• Coordinate housekeeping and maintenance requests.
• Keep front desk area clean and organized.
• Monitor supplies and restock as needed.
• Uphold security and safety procedures in the lobby.

Skills

Excellent customer service

Communication skills

Problem solving

Multitasking

Stand for long periods

Job description

Hacienda Del Sol Guest Ranch Resort is an historic luxury resort located at the foothills of the Catalina Mountains in Tucson, Arizona. Featuring scenic guest rooms, exquisite dining options, and rejuvenating Spa services delivered with Forbes Recommended service. If you have a passion for great service, we would love to consider you to join our team of extraordinary hospitality professionals.

Learn more about Hacienda Del Sol here.

Job Summary

The Front Desk Agent at Hacienda Del Sol Resort is responsible for delivering exceptional customer service by warmly welcoming guests, facilitating check-in and check-out procedures, and addressing guest inquiries. This role requires strong knowledge of the resort’s services, activities, and amenities in order to effectively answer questions, provide accurate information, and resolve guest concerns in a professional and efficient manner.

Compensation & Benefits

This is a full-time, hourly position offering an attractive compensation package that includes a percentage of service charges, as well as medical, dental, and vision benefits and exclusive resort discounts.

Responsibilities

• Greet guests upon arrival and provide instructions for check-in
• Ensure proper completion of registration paperwork
• Perform check-ins and check-outs for guests
• Handle customer inquiries regarding hotel services, activities, and amenities in a timely and efficient manner
• Accept and process payments for guest stays
• Respond to and resolve complaints and inquiries received from guests
• Monitor guest requests for housekeeping and maintenance services
• Maintain a clean and organized front desk area
• Monitor front desk supplies and alert staff for restocking
• Ensure proper security procedures are in place by adhering to safety rulesMaintain commonplace areas like the lobby and ensure safety and cleanliness

Requirements

• Previous experience and knowledge working with hotel systems preferred
• Excellent customer service and communication skills
• Possess strong problem-solving and multitasking skills
• Ability to work in a fast-paced environment
• Ability to stand for long periods of time
• Basic knowledge of computers and computer systems
• Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.

EEOC statement

Hacienda Del Sol Resort is an Equal Opportunity Employer that does not discriminate on the basis of age, sex, race, color, national origin, religion, disability, or any other characteristic protected under state, federal, or local laws. We are committed to creating a diverse and inclusive workplace.