Luxury Front Desk Supervisor: Elevate Guest Experiences

Pacific Hospitality Group; Phoenix (AZ); On-site; USD 45,000 - 60,000; Full time

Job summary

Pacific Hospitality Group is seeking a Front Desk Supervisor for Denú Hotel & Spa in Phoenix, AZ. This role involves leading daily front office operations to ensure exceptional guest experiences while maintaining luxury hospitality standards.

The ideal candidate will have 2–3 years of relevant experience and a passion for delivering exceptional service. You'll coach team members, manage operations, and drive upselling opportunities in a busy environment.

Qualifications

• 2–3 years of experience in front office or guest services in luxury environments.
• Previous supervisory experience is preferred.
• Strong passion for luxury hospitality.

Responsibilities

• Supervise Front Desk Agents and maintain service excellence.
• Lead through coaching and mentoring.
• Drive upselling and revenue generation.

Skills

Elevated guest experience

Team leadership

Customer service excellence

Conflict resolution

Operational accuracy

Organizational skills

Education

Associate’s degree in hospitality management

Tools

Hotel PMS systems

POS systems

Microsoft Office applications

Job description

Pacific Hospitality Group is seeking a Front Desk Supervisor for Denú Hotel & Spa in Phoenix, AZ. This role involves leading daily front office operations to ensure exceptional guest experiences while maintaining luxury hospitality standards.

The ideal candidate will have 2–3 years of relevant experience and a passion for delivering exceptional service. You'll coach team members, manage operations, and drive upselling opportunities in a busy environment.