Luxury Front Desk Supervisor

Davidson Hospitality Group; Spokane (WA); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Hotel Discounts

Tuition Reimbursement

Paid Time Off

401K Match

Dental & Vision Coverage

Job summary

The Davenport Tower in downtown Spokane seeks a Front Desk Supervisor to lead the front desk team and ensure exceptional guest service. You will oversee check-in/out, handle inquiries, and train new staff to maintain high standards of operation and guest satisfaction.

Ideal candidates bring cash handling experience, strong communication, and basic computer skills, with a flexible schedule including nights and weekends.

Qualifications

• Prior cash handling experience
• High School graduate or GED
• Effective communication with public and team members
• Fluent English
• Six months front desk experience
• Strong computer skills
• Flexible schedule including nights and weekends

Responsibilities

• Supervise front desk operations, including check-in, check-out, and guest services
• Lead and motivate the front desk team to provide exceptional customer service
• Handle guest inquiries, concerns, and special requests professionally
• Train and onboard new front desk staff members
• Ensure accuracy and completeness of guest reservations and billing information
• Collaborate with other departments to resolve guest issues and enhance experiences
• Maintain a clean and organized front desk area
• Monitor and ensure compliance with hotel policies and procedures

Skills

Cash handling

Communication

English fluency

Computer skills

Guest service

Education

High School diploma or GED

Job description

The Davenport Tower in downtown Spokane seeks a Front Desk Supervisor to lead the front desk team and ensure exceptional guest service. You will oversee check-in/out, handle inquiries, and train new staff to maintain high standards of operation and guest satisfaction.

Ideal candidates bring cash handling experience, strong communication, and basic computer skills, with a flexible schedule including nights and weekends.