Upscale Hotel Server - Guest Experience Specialist

Davidson Hospitality Group; Rochester (MI); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Hotel Discounts

Tuition Reimbursement

Paid Time Off

401K Match

Dental & Vision Coverage

Teledoc service

Job summary

Royal Park Hotel in Rochester, Michigan, is seeking a Server to deliver exceptional dining experiences in a luxury boutique setting. You will greet guests, guide them through menus, and coordinate with kitchen and bar staff to ensure timely, high-quality service.

Ideal candidates bring excellent communication skills, a customer-focused mindset, and the ability to multitask in a fast-paced environment. Flexibility to work weekends and holidays is required, with benefits supporting staff

Qualifications

• High school diploma or equivalent required.
• Food/Beverage Service Worker Permit where applicable.
• Six months to one year serving experience preferred.
• Excellent communication skills and ability to work in a team environment.
• Read, write and speak English fluently.
• Strong attention to detail and ability to multitask.
• Ability to work flexible hours including weekends and holidays.
• Knowledge of food and beverage service standards.

Responsibilities

• Greet guests with a warm and friendly demeanor, ensuring a positive first impression.
• Guide guests through the menu, providing recommendations and answering questions.
• Take accurate food and beverage orders and relay them to the kitchen and bar.
• Serve food and beverages in a timely and professional manner, ensuring presentation and quality meet high standards.
• Anticipate guest needs and provide personalized service to enhance their dining experience.
• Clear tables and maintain a clean and organized dining area.
• Process guest payments and handle cash transactions accurately.
• Collaborate with the kitchen and bar staff to ensure smooth coordination and exceptional service delivery.

Skills

Customer service

Communication skills

Teamwork

English fluency

Attention to detail

Multitasking

Flexibility

Education

High school diploma or equivalent

Food/Beverage Service Worker Permit

Job description

Royal Park Hotel in Rochester, Michigan, is seeking a Server to deliver exceptional dining experiences in a luxury boutique setting. You will greet guests, guide them through menus, and coordinate with kitchen and bar staff to ensure timely, high-quality service.

Ideal candidates bring excellent communication skills, a customer-focused mindset, and the ability to multitask in a fast-paced environment. Flexibility to work weekends and holidays is required, with benefits supporting staff