Luxury Food Runner: Attentive Guest Service

Hamilton Hotel Washington, D.C.; Washington (District of Columbia); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Vacation, Sick and Holiday Pay

401k Retirement Plan

Job summary

Hamilton Hotel Washington, D.C. is seeking a dedicated restaurant team member to deliver meals from the kitchen to guest tables with precision and courtesy. You will support servers and ensure guest satisfaction in a luxury setting.

Responsibilities include verifying dish presentation, temperature, and garnishes, handling special requests, and maintaining a polished dining room throughout shifts with a focus on teamwork and professional appearance.

Qualifications

• High school diploma or equivalent; or relevant hospitality experience.
• Experience in a high-volume luxury restaurant or hotel is a plus.
• Strong customer service skills and ability to work under pressure.

Responsibilities

• Deliver food orders promptly and accurately from kitchen to guest tables.
• Verify presentation, temperature, and garnishes before service.
• Communicate special requests or allergies to servers and kitchen staff.
• Assist with maintaining a clean and polished dining room throughout the shift.
• Restock service items and support setup for larger parties as needed.
• Collaborate with servers, bussers, cooks, bartenders, and management to ensure smooth service.
• Respond to guest questions in a professional and courteous manner.

Skills

Customer service

Teamwork

Multitasking

Attention to detail

Education

High school diploma or equivalent

Job description

• Deliver food orders from the kitchen to the appropriate guest table promptly and accurately.
• Verify food presentation, temperature, garnishes, and order accuracy prior to delivery.
• Communicate with servers and culinary team regarding special requests, allergies, modifications, or other guest needs.
• Assist servers in providing efficient and attentive service throughout the meal.
• Maintain awareness of tables and anticipate guest and service needs.
• Clear and reset tables as needed while maintaining a clean and polished restaurant environment.
• Assist with setting tables and rearranging tables to accommodate larger parties.
• Maintain consistent restaurant presentation and cleanliness throughout the shift.
• Restock plates, silverware, glassware, service supplies, and other items to established par levels.
• Assist with opening and closing side work as assigned.
• Work collaboratively with servers, bussers, cooks, bartenders, and management to ensure smooth service.
• Respond to guest questions and requests in a professional and courteous manner, involving management or the appropriate team member when necessary.
• Follow all departmental policies and procedures.
• Follow all safety and sanitation policies and procedures.
• Maintain a professional appearance and demeanor consistent with luxury hospitality standards.
• Perform other duties as assigned.
  
  

Essential Functions

• Deliver food orders from the kitchen to the appropriate guest table promptly and accurately.
• Verify food presentation, temperature, garnishes, and order accuracy prior to delivery.
• Communicate with servers and culinary team regarding special requests, allergies, modifications, or other guest needs.
• Assist servers in providing efficient and attentive service throughout the meal.
• Maintain awareness of tables and anticipate guest and service needs.
• Clear and reset tables as needed while maintaining a clean and polished restaurant environment.
• Assist with setting tables and rearranging tables to accommodate larger parties.
• Maintain consistent restaurant presentation and cleanliness throughout the shift.
• Restock plates, silverware, glassware, service supplies, and other items to established par levels.
• Assist with opening and closing side work as assigned.
• Work collaboratively with servers, bussers, cooks, bartenders, and management to ensure smooth service.
• Respond to guest questions and requests in a professional and courteous manner, involving management or the appropriate team member when necessary.
• Follow all departmental policies and procedures.
• Follow all safety and sanitation policies and procedures.
• Maintain a professional appearance and demeanor consistent with luxury hospitality standards.
• Perform other duties as assigned.
  
  

Qualifications

• High school diploma or equivalent; or relevant hospitality experience.
• Previous restaurant, hotel, or hospitality experience preferred.
• Experience in a high-volume, luxury restaurant or hotel environment is a plus.
• Experience providing exceptional customer service in a fast-paced environment.
• Positive attitude and ability to work effectively under pressure as part of a team.
• Strong attention to detail and ability to prioritize multiple tasks.
• Highly responsible and reliable.
• Ability to remain calm, courteous, and professional at all times.
• Eager to learn and grow within the restaurant.
• Must meet the minimum age requirement of the jurisdiction.
• Must be flexible to work all shifts, including mornings, weekends, and holidays.
  
  

Physical Requirements

• Ability to stand and walk throughout the shift.
• Frequent lifting and carrying of trays, plates, and service items.
• Ability to bend, kneel, push, and pull.
• Ability to safely carry food and service items throughout the restaurant.
• Ability to work efficiently for extended periods in a fast-paced environment.
• Frequently standing up, bending, climbing, kneeling, and moving about the facility.
• Carrying, lifting or pulling items weighing up to 50 pounds.
• Will be required to work a flexible schedule including evenings, weekends, and holidays.
  
  

Benefits

We are looking to hire the most highly qualified people and provide a competitive benefits package which include:

• Paid Parental Leave
• Health Insurance
• Dental Insurance
• Vision Insurance
• Vacation, Sick and Holiday Pay
• Company Basic Life Insurance
• Company paid Accidental Death & Dismemberment
• Company paid Short Term Disability
• Company paid Long term Disability
• 401k Retirement Plan
  
  

EOE - minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation

We are a drug free workplace. Pre-employment background assessment required.

Due to the volume of applicants, we are unable to respond to all applicants. We respectfully request No Phone Calls Please.