Luxury Flooring Project Coordinator | Proactive & Customer-Focused

ReFloor; Troy (MI); On-site; USD 38,000 - 52,000; Full time

Job summary

Refloor is seeking a detail‑oriented coordinator to organize Luxury Vinyl Plank flooring installations in Michigan. You’ll verify documents, schedule jobs with customers and installers, and liaise between clients and crews to keep projects on track.

This role emphasizes exceptional customer service, effective communication, and problem solving to anticipate issues and adapt to changing project dynamics. Prior flooring experience is a plus but not required.

Qualifications

• Must-have soft skills include customer focus, communication and problem solving.
• Ability to adapt to changing project dynamics and manage multiple tasks.
• Flooring/home improvement experience is a plus but not required.

Responsibilities

• Verify documents for accuracy and completeness.
• Communicate effectively with customers, keeping them informed of the flooring project's status and addressing any changes.
• Provide comprehensive answers and solutions to customer questions.
• Schedule jobs with customers and installers.
• Complete miscellaneous administrative tasks related to the project as needed.
• Submit credit applications for loan approvals and collaborate with lenders and customers to obtain finance approval.
• Action Oriented: Proactive and driven to take the initiative when necessary to ensure successful installations.
• Customer Focused: A commitment to delivering exceptional service and exceeding customer expectations.
• Effective Communication: Strong interpersonal and communication skills to liaise between customers and installation crews effectively.
• Problem Solving and Decision Making: Ability to troubleshoot issues, make informed decisions, and find solutions to ensure smooth installations.
• Dealing with Ambiguity and Complexity: Adaptability and composure in dealing with complex situations and changing project dynamics.
• Flooring or Home Improvement Experience (Beneficial): Previous experience in the flooring or home improvement industry is an advantage, but not required.

Skills

Action Oriented

Customer Focused

Effective Communication

Problem Solving

Decision Making

Dealing with Ambiguity

Flooring Experience (Beneficial)

Job description

Refloor is seeking a detail‑oriented coordinator to organize Luxury Vinyl Plank flooring installations in Michigan. You’ll verify documents, schedule jobs with customers and installers, and liaise between clients and crews to keep projects on track.

This role emphasizes exceptional customer service, effective communication, and problem solving to anticipate issues and adapt to changing project dynamics. Prior flooring experience is a plus but not required.