Luxury Estate Manager – Home Operations & Care

London Bay; Naples (FL); On-site; USD 120,000 - 180,000; Full time

Job summary

London Bay Homes is seeking an experienced Estate Manager to oversee the care, operation, and presentation of high-end residential properties in Naples, FL. The role emphasizes discretion, exceptional client service, and proactive planning.

As the homeowner’s trusted representative, you will coordinate maintenance, vendors, finances, and renovations, ensuring every system operates and every detail is ready for arrival.

Responsibilities

• Estate & Property Oversight: Conduct regular inspections of the residence, grounds, garages, pools, docks, and equipment rooms.
• Maintain each property to an exceptional standard, addressing issues before the homeowner notices them.
• Keep homes secure, clean, climate-controlled, and occupancy-ready, including hurricane preparation and post-storm assessment.
• Preventative Maintenance & Building Systems: Develop and administer a preventative maintenance program for each residence.
• Monitor and coordinate service for HVAC, electrical and lighting control, plumbing and water treatment, pool and spa, generators, elevators, home automation and audiovisual, security and access control, irrigation, roofing and building envelope, and appliances.
• Maintain accurate service histories, warranties, maintenance schedules, and property records.
• Vendor & Trade Partner Management: Build relationships with highly qualified contractors and specialty trades suited to luxury residences.
• Schedule and supervise vendors on site, holding them accountable for quality, cleanliness, and safety.
• Review proposals and invoices for accuracy and value, and consolidate visits to minimize disruption.
• Homeowner Service: Serve as the homeowner’s primary point of contact regarding the care and operation of the residence.
• Learn each homeowner’s preferences and provide concise, proactive updates on conditions and upcoming needs.
• Coordinate arrival and departure preparations so the residence is fully operational on arrival.
• Respond promptly and professionally to requests while maintaining strict confidentiality and discretion.
• Projects & Renovations: Support construction and renovation teams on improvements, repairs, and special projects.
• Coordinate contractors, designers, architects, and specialty consultants.
• Monitor schedules, budgets, workmanship, and punch-list completion, representing the homeowner’s interests.
• Financial & Administrative: Develop and monitor annual operating and maintenance budgets for assigned properties.
• Approve invoices only after confirming satisfactory completion; identify savings that do not compromise quality.
• Maintain organized digital records and report periodically on completed work, outstanding items, and capital needs.
• Emergency & Risk Management: Maintain emergency procedures and vendor contacts for each property.
• Lead hurricane preparation and post-storm inspections.
• Respond to water intrusion, equipment failures, and security issues, and flag risks before damage occurs.

Job description

London Bay Homes is seeking an experienced Estate Manager to oversee the care, operation, and presentation of high-end residential properties in Naples, FL. The role emphasizes discretion, exceptional client service, and proactive planning.

As the homeowner’s trusted representative, you will coordinate maintenance, vendors, finances, and renovations, ensuring every system operates and every detail is ready for arrival.