Luxury Email & Retention Editor (US/Canada)

GENTLE MONSTER

Anaheim (CA)

On-site

USD 80,000 - 110,000

Full time

14 days+

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Job summary

GENTLE MONSTER is seeking a Retention & Email Marketing Manager to own Email, SMS, loyalty, and offline experiences in the U.S. & Canada. You will guide the editorial direction and cadence, partner with global HQ and agencies, and design experiences that connect digital comms with retail spaces.

The role emphasizes developing a brand-focused loyalty program, editorial concepts, and data-driven results while collaborating with CRM, marketing, and store teams to ensure a cohesive customer journey.

Qualifications

Completed Bachelor’s degree required.
3–6 years of experience in editorial, content, or creative marketing roles with a brand-focused sensibility—luxury, fashion, beauty, lifestyle, or media brands preferred.
Experience running an owned content channel with responsibility for its voice, calendar, and audience growth.

Responsibilities

Lead the editorial direction, planning, and execution of Email and SMS, collaborating with HQ and external agencies.
Build and manage the editorial calendar for Email and SMS, translating launches and campaigns into cohesive narration.
Brief agencies and creative teams; review concepts, copy, and design to meet luxury brand standards.
Oversee lifecycle journeys (welcome, post-purchase, win-back) to feel personal and on-brand.