Luxury Ecommerce Analytics & Sales Operations

GENTLE MONSTER

Anaheim (CA)

On-site

USD 75,000 - 83,000

Full time

14 days+

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Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Job summary

GENTLE MONSTER is seeking a Digital Sales Operations Analyst to be the analytical engine behind our U.S. and Canada digital storefronts.

You will pull and clean data, build dashboards, and turn insights into merchandising and sales actions for our luxury eyewear brand. In this hands-on role, you’ll own product performance reporting, optimize listings, and coordinate cross-functionally to ensure smooth daily operations across web channels including TikTok Shop.

Qualifications

Bachelor’s or Master’s degree in Business, Marketing, Merchandising, Data Analytics, Statistics, Mathematics, Economics, or a related field preferred.
2–4 years of experience in eCommerce operations, digital merchandising, data analytics, retail analytics, or a related field.
Strong proficiency in Excel and Google Sheets, including Pivot Tables, VLOOKUP/XLOOKUP, reporting, and working with large datasets.
Basic SQL knowledge with the ability to pull, manipulate, and analyze data; experience with eCommerce analytics platforms is a plus.
Highly detail-oriented with the ability to manage multiple recurring operational tasks while maintaining accuracy.
Strong analytical skills and the ability to translate data into actionable business insights.
Excellent organizational and communication skills, with the ability to coordinate across multiple teams and platforms.
Familiarity with Shopify, TikTok Shop, Magento, or other eCommerce platforms is a plus.
Passion for fashion, luxury, retail, and consumer behavior is highly preferred.

Responsibilities

Product Sales Analysis & Reporting: Pull, clean, and analyze raw data from multiple platforms on a daily, weekly, and monthly cadence, building live dashboards for the team.
Build and maintain product-performance reports to drive reordering, markdown, and merchandising decisions.
Partner with Senior Digital Merchandising Analyst to identify top- and under-performing styles by channel and surface insights.
Assess campaign-level sales trends at the product level and work with Digital Marketing to refine product and launch strategy.
Monitor online data systems and deliver clear, strategic insight up to HQ and Head of E-commerce.
Website Operations & Visual Merchandising: Set up and optimize product listings, categories, filters, and sorting logic across the U.S. and Canada websites.
Design and run A/B tests on product placement and visual merchandising; measure impact on conversion, engagement, and time-on-site.
Manage daily frontend operations across all digital channels — inventory adjustments, pricing updates, and stock monitoring.
Coordinate with internal teams on product launches, promotions, restocks, and visual storytelling to keep customers engaged on-site.
Monitor inventory using sell-through rates, order velocity, and return data to flag restock needs proactively.
Backend Monitor & Cross-Functional Coordination: Monitor daily operations and sales performance on TikTok Shop in coordination with our operations agency.
Oversee product flow and availability — warehouse-to-site transfers, backend system updates, and inventory-sync accuracy.
Work with SCM and 3PL teams to verify order status and follow up proactively on delayed or missing shipments.
Partner with Customer Service on escalated inquiries — order status, returns, exchanges, and product issues.
Identify and elevate discrepancies between warehouse stock and system data, and lead resolution.