Ecommerce Analyst

Richemont; New York (NY); Hybrid; USD 70,000 - 100,000; Full time

Job summary

Cartier, a Richemont luxury brand, seeks an Ecommerce Analyst in New York to optimize the end-to-end online order journey within a luxury retail environment. Hybrid role; you’ll partner with the E-Commerce Manager and cross-functional teams to build reporting and monitor site health.

You will develop dashboards in Excel and Looker, monitor GA4, own weekly/monthly cycles, and coordinate QA and deployments with tech teams.

Qualifications

• Bachelor’s degree required.
• 1–3 years in ecommerce, digital analytics, or related field.
• Advanced Excel skills (formulas, pivot tables, data modeling).
• Experience with Looker and GA4 or aptitude to learn quickly.
• Familiarity with JIRA or similar tracking tools.
• Strong analytical ability to translate data into actionable insights.

Responsibilities

• Build, maintain, and enhance reports and dashboards to track KPIs across order lifecycle.
• Monitor site performance with GA4 and inform business decisions.
• Own weekly and monthly performance summaries with trends and actions.
• Watch backend platforms (SFCC, Fluent OMS, SAP) for issues and performance.
• Lead QA during deployments and maintain testing protocols.
• Collaborate with E‑commerce Manager on client experience and UX improvements.
• Gather requirements using GA4, Looker, and stakeholder feedback.

Skills

Data analysis

Excel advanced

Looker

GA4

SQL

Education

Bachelor’s degree

Tools

SFCC

Fluent OMS

SAP

JIRA

Noibu

Microsoft Copilot

Job description

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories.Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them.At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.

As an Ecommerce Analyst, you will play a pivotal role in supporting Cartier’s Ecommerce team in the optimization of the end-to-end online order journey within a luxury retail environment. This is a hybrid role based in New York.

You’ll work closely with the E-Commerce Manager and cross-functional partners to build reporting that drives decisions, monitor system health across our digital platforms, gather requirements from data and stakeholder feedback to inform and manage site enhancements, and help ensure a seamless customer experience.

Key Responsibilities

Reporting & Analytics

• Build,maintain, and enhance reports and dashboards inExcelandLookerto track KPIs across the order lifecycle (e.g., conversion rates, fulfillment rates, delivery performance, return rates).
• LeverageGA4tomonitorsite performance, user behavior, and funnel metrics to inform business decisions.
• Ownweekly and monthly reporting cycles, preparing performance summaries for the team with clear callouts for trends, anomalies, and recommended actions.

Product Ownership

• Proactivelymonitorbackend platforms (SFCC, Fluent OMS, SAP) toidentifybugs, system errors, and performance issuesimpactingthe customer or operational experience.
• Leverage AI-powered monitoring tools (e.g.,Noibu) to track and manage ongoing site health.
• Monitor ticket progress inJIRA, follow up with development teams, and escalated blockers to ensuretimelyresolution.
• Attend sprint reviews with development teams andfacilitateregular check-ins between business and technical stakeholders.
• Serve as theprimarymarketcontactfor day-to-day issues.
• Lead QA processesduring deployments, system updates, and site enhancements —validatingthat changes perform as expected across the order journey before and after release.
• Develop andmaintainQA checklists and testing protocols to ensure consistent quality standards across releases.
• Flag regression issues and coordinate with development teams to triage, prioritize, and resolve defects within agreed timelines.

Client Experience & UI/UX

• Serve as across-functional point of contactin support of the E-Commerce Manager on client experience andUI/UXimprovement initiatives, with the opportunity to grow into full ownership of this area.
• Manage project administration for site and order journey enhancements, includingmaintainingtimelines, scheduling meetings, gathering cross-functional feedback, and preparing synopses for stakeholder review.
• Leverage order journey and site analytics toidentifyUX friction points and recommend specific enhancements to improve the client experience.
• Gather, synthesize, and document requirements for site and order journey enhancements using analytics tools (GA4, Looker), cross-functional feedback, and client survey data — translating insights into clearly actionable inputs for development and product teams.

Qualifications

Required:

• Bachelor’s degree.
• 1–3 yearsof experience in e-commerce, digital operations, analytics, ora related field.
• ProficiencyinMicrosoft Excel(advanced formulas, pivot tables, data modeling).
• Experiencewith orstrong aptitude for learningLookerandGA4.
• Familiarity withJIRAor similar project/issue tracking tools.
• Strong analytical skills with the ability to interpret data and turn it into actionable recommendations.

The Ideal Candidate

The ideal candidate is aself-starterandcritical problem solverwho approaches issues with a logical mindset, takes initiative, and thrives in a fast-paced environment. They are highlyanalytical, comfortable distilling complex data into clear takeaways, and aneffective communicatoracross both technical and non-technical audiences. They areamenable to change, adaptable to shifting priorities, andable to negotiatealignment across stakeholders with competing needs. Experience inluxury retailor premium brand e-commerce is a plus, as is exposure toFluent OMS,SAP,SFCC, orSQL. Familiarity withAI-powered toolsfor site monitoring or productivity (e.g.,Noibu, Microsoft Copilot) is valued.

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