Luxury Dining Lead Server — Guest Experience Leader

Discovery-Land-Company; Nashville (TN); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive pay

Medical benefits

Dental & Vision

401k

Paid time off

Employee meals

Referral incentives

Holiday pay

Professional development

Work-family culture

Job summary

Troubadour Golf & Field Club in Tennessee seeks a Lead Server to lead the Food & Beverage service team. You will supervise dining room staff, greet guests, and ensure exceptional service while applying extensive wine knowledge and beverage pairings.

Responsibilities include training staff on SOPs, managing POS transactions, maintaining dining room cleanliness, and upholding food safety standards. Availability for evenings, weekends, and holidays is required.

Qualifications

• High school diploma or equivalent.
• Proven leadership skills in Food and Beverage operations at a high end or luxury resort, restaurant, or private club.
• Two to three years of previous bartending experience, preferably in a fast paced, luxury restaurant, resort, or private club.
• Knowledge of HACCP & local food safety standards; possesses or can obtain State Food Safety Certificate.
• Robust knowledge of wines and beverages.
• A passion for trends within the liquor community and think creatively about new drinks or menu items the bar may develop.
• Extraordinary attention to detail, quality and service.
• Positive attitude, professional demeanor, and exceptional communication and interpersonal skills to deliver service to members, guests, and team members.
• Must be able to work flexible work hours/schedule including evenings, weekends, and holidays. Long hours may be required due to business demands.
• Ability to work in a team environment.
• Ability to stay calm and focused during the busiest of times.
• Ability to read, write, speak, and understand English; additional languages preferred.
• Ability to meet the physical demands of the position including, but not limited to, working indoors and outdoors in all weather conditions, standing, walking, and moving for periods of greater than eight (8) hours, and lifting and carrying items sometimes greater than fifty (50) pounds.

Responsibilities

• Oversee dining room service staff to ensure staff provides exceptional service and communication at all times with members / guests and team members.
• Greet all guests and members politely and promptly, proactively anticipate needs to enhance experience, demonstrate sense of urgency for responding to guest needs during all interactions.
• Partner with Food & Beverage and Culinary Leadership to create beverage an outstanding experiences for members and guests.
• Supervise and train service staff on on SOPs of the Food & Beverage operation, including preparing and delivering drinks, handling food, entering orders into the POS, and bar set up and break down.
• Present extensive knowledge of all bar menu items and ingredients, make recommendations based upon preferences or food pairings, including wine knowledge.
• Enter all transactions accordingly into POS system, issue accurate checks, and close sales timely and according to policies and procedures.
• Maintain cleanliness and organization of the dining room and storage areas at all times, complete daily stocking and opening / closing procedures, monitor expiration of perishable items, and adhere to food safety standards.

Skills

Leadership

Bartending

Wine knowledge

Education

High school diploma or equivalent

Tools

POS system

Job description

Troubadour Golf & Field Club in Tennessee seeks a Lead Server to lead the Food & Beverage service team. You will supervise dining room staff, greet guests, and ensure exceptional service while applying extensive wine knowledge and beverage pairings.

Responsibilities include training staff on SOPs, managing POS transactions, maintaining dining room cleanliness, and upholding food safety standards. Availability for evenings, weekends, and holidays is required.