Lead Server

Troubadour Golf and Field Club; Nashville (TN); On-site; USD 52,000 - 70,000; Full time

Job summary

Troubadour Golf & Field Club in the Nashville area is seeking a Lead Server to head the Food and Beverage service team, delivering exceptional guest experiences and leading by example in service excellence.

You will supervise dining room staff, train on SOPs, and apply wine knowledge to craft memorable pairings, while ensuring safety, efficiency and smooth operations across outlets.

Qualifications

• Proven leadership experience in Food and Beverage operations at luxury settings.
• Two to three years of bartending experience in fast-paced luxury venues.
• Knowledge of HACCP and local food safety standards; State Food Safety Certificate preferred or obtainable.

Responsibilities

• Oversee dining room service staff to ensure exceptional service and clear communication with members and guests.
• Greet guests and members promptly, anticipate needs and respond with urgency.
• Collaborate with Food & Beverage and Culinary Leadership to create outstanding beverage experiences.
• Supervise training on SOPs, POS usage, bar setup and break down.
• Maintain knowledge of menu items, ingredients, and wine pairings.

Skills

Leadership

Customer service

Wine knowledge

Education

High school diploma or equivalent

Tools

POS system

Job description

This role will be located at one of Discovery Land Company’s locations: Troubadour Golf & Field Club, set outside of Nashville, Tennessee.

Troubadour Golf & Field Club is seeking a Lead Server to join the Food and Beverage Service Department.

The Lead Server serves as the team leader for the service staff and leads by example in excellent customer service, extensive knowledge of food and beverage pairings. The Lead Server partners with Food and Beverage Leadership to oversee efficient operations of dining locations and in this role, you will be part of creating the Discovery Land Company experience for our members and fellow employees.

Key Responsibilities

• Oversee dining room service staff to ensure staff provides exceptional service and communication at all times with members / guests and team members.
• Greet all guests and members politely and promptly, proactively anticipate needs to enhance experience, demonstrate sense of urgency for responding to guest needs during all interactions.
• Partner with Food & Beverage and Culinary Leadership to create beverage an outstanding experiences for members and guests.
• Supervise and train service staff on on SOPs of the Food & Beverage operation, including preparing and delivering drinks, handling food, entering orders into the POS, and bar set up and break down.
• Present extensive knowledge of all bar menu items and ingredients, make recommendations based upon preferences or food pairings, including wine knowledge.
• Thorough understanding of all menu items and daily specials, be attentive to food allergies and special menu requests.
• Enter all transactions accordingly into POS system, issue accurate checks, and close sales timely and according to policies and procedures.
• Maintain cleanliness and organization of the dining room and storage areas at all times, complete daily stocking and opening / closing procedures, monitor expiration of perishable items, and adhere to food safety standards.
• Any other duties as assigned.

Qualifications

• High school diploma or equivalent.
• Proven leadership skills in Food and Beverage operations at a high end or luxury resort, restaurant, or private club.
• Two (2) to three (3) years of previous bartending experience, preferably in a fast paced, luxury restaurant, resort, or private club.
• Knowledge of HACCP & local food safety standards; possesses or can obtain State Food Safety Certificate.
• Robust knowledgeable of wines and beverage.
• A passion for trends within the liquor community and think creatively about new drinks or menu items the bar may develop.
• Extraordinary attention to detail, quality and service.

Additional Requirements

• Positive attitude, professional demeanor, and exceptional communication and interpersonal skills to deliver service to members, guests,