Luxury Customer Rep II — Plumbing Product Support

Watkins Wellness; Santa Ana, Northern (CA, KY); Hybrid; USD 25,000 - 33,000; Full time

Job summary

Brasstech is seeking a Customer Service Representative II to support the Newport Brass team. You will respond to luxury product inquiries from trade customers, homeowners, and sales agencies, delivering upscale service via phone, email, and chat.

You will detail interactions in Salesforce Service Cloud and guide customers through warranty processes with precision. The role requires a high school diploma and at least 3 years in customer service, preferably in a plumbing products environment.

Qualifications

• 3 years of experience in customer service or equivalent
• Experience in a telephone-based customer service role is required
• Prior experience working with plumbing products is preferred but not required
• Familiarity with SAP, Salesforce, MS Office and Genesys systems is desirable

Responsibilities

• Provide luxury-level technical support to business partners and end users
• Communicate professionally with external and internal customers across channels
• Research products and respond to inquiries via phone, email, and chat
• Collaborate with Technical Support, Product Managers, Engineers and Sales to resolve complex issues
• Ensure timely follow-up and strive for first-contact resolution
• Attend cross-functional meetings to support company initiatives

Skills

Customer service

Telephone-based service

Communication

Problem solving

Education

High School diploma or equivalent

Tools

SAP

Salesforce

MS Office

Genesys

Job description

Brasstech is seeking a Customer Service Representative II to support the Newport Brass team. You will respond to luxury product inquiries from trade customers, homeowners, and sales agencies, delivering upscale service via phone, email, and chat.

You will detail interactions in Salesforce Service Cloud and guide customers through warranty processes with precision. The role requires a high school diploma and at least 3 years in customer service, preferably in a plumbing products environment.