Luxury Customer Relations

Fourth Floor; Beverly Hills (CA); On-site; USD 34,000 - 62,000; Full time

Benefits offered by this job

Competitive hourly wage

Bonus potential

Luxury brand environment

Job summary

Fourth Floor in Beverly Hills is seeking a polished Customer Relations Specialist to elevate the luxury guest experience. You will manage inquiries across email, social, phone, and in-store interactions, always reflecting the brand’s exclusive service standards.

You’ll nurture relationships, schedule appointments, and maintain precise client records in CRM, collaborating with internal teams to ensure an effortless, personalized experience for every guest.

Qualifications

• Previous experience in luxury retail or client services
• Excellent written and verbal communication
• Willingness to work full-time, including weekends

Responsibilities

• Manage incoming and outgoing customer communications across email, social media platforms, online review sites, and phone calls.
• Respond to customer inquiries, direct messages, comments, and online reviews with professionalism and a warm, service-oriented approach.
• Initiate post-visit communications to nurture client relationships, encourage engagement, and gather valuable feedback.
• Coordinate and schedule customer appointments through phone, email, and website inquiries, ensuring a seamless experience.
• Represent the brand through thoughtful, informative, and personalized communication across all touchpoints.
• Maintain accurate customer information and communication records within CRM systems.
• Collaborate closely with internal teams to address customer needs and ensure a consistent, elevated experience.

Skills

Multichannel communication

CRM proficiency

Luxury customer service

Attention to detail

Interpersonal skills

Tools

CRM software

Job description

Our client is seeking a polished, personable, and highly organized Customer Relations Specialist to join their luxury retail team in Beverly Hills. This role is ideal for someone with exceptional communication skills who is passionate about delivering elevated customer experiences and building lasting client relationships.

As the primary point of contact across multiple communication channels, you will play a key role in ensuring every customer interaction reflects the brand’s commitment to exceptional service, professionalism, and attention to detail.

What You’ll Do

• Manage incoming and outgoing customer communications across email, social media platforms, online review sites, and phone calls.
• Respond to customer inquiries, direct messages, comments, and online reviews with professionalism and a warm, service-oriented approach.
• Initiate post-visit communications to nurture client relationships, encourage engagement, and gather valuable feedback.
• Coordinate and schedule customer appointments through phone, email, and website inquiries, ensuring a seamless experience.
• Represent the brand through thoughtful, informative, and personalized communication across all touchpoints.
• Maintain accurate customer information and communication records within CRM systems.
• Collaborate closely with internal teams to address customer needs and ensure a consistent, elevated experience.

Who You Are

• Excellent written and verbal communication skills, with a polished, professional, and approachable tone.
• Experience managing multiple communication channels while effectively prioritizing inquiries.
• Proficiency with email, social media platforms, online review sites, and CRM software.
• Highly organized with exceptional attention to detail and accuracy.
• A genuine passion for luxury customer service, relationship building, and creating memorable experiences.
• Strong interpersonal skills and the ability to collaborate seamlessly with internal teams.
• Experience scheduling appointments and managing calendars effectively.
• Comfortable working in a fast-paced, customer-focused environment.

Qualifications

• Previous experience in luxury retail, customer relations, client services, hospitality, or a related field preferred.
• Strong customer service instincts and the ability to represent a premium brand with professionalism and discretion.
• Availability to work a full-time, 40-hour schedule, including rotating weekends.
• Competitive hourly compensation with bonus potential.
• Opportunity to join an established luxury brand and collaborative team.

LA: We will consider qualified candidates with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring. California applicants, please view our Privacy Notice here: https://careergroupcompanies.com/california-privacy-notice/.