Luxury Customer Experience Associate – Digital

Sézane; New York (NY); On-site; USD 50,000 - 56,000; Full time

Benefits offered by this job

Hourly rate $24.04

Annual bonus $3,000

Benefits package

Job summary

Sézane is seeking a customer service professional to join our team in New York’s Soho. This full-time role delivers luxury-level service across email, chat, and social channels, helping clients with product recommendations, sizing, and orders while upholding the Sézane brand voice.

Fluency in English is required and French is preferred. The role includes weekends, a 40-hour workweek, and a competitive benefits package.

Qualifications

• Fluency in English is required; proficiency in French is preferred.
• Minimum of 1 year of experience in a customer service, client relations, or similar role, preferably within retail, fashion, or hospitality.
• Experience delivering exceptional service in a client-facing and/or digital customer service environment.
• Familiarity with customer service platforms such as Zendesk, Sprinklr AI, or comparable CRM systems.
• Excellent organizational and time management skills, with the ability to prioritize effectively in a fast-paced environment.
• Resourceful and proactive, able to navigate knowledge bases and internal resources to find accurate information and solutions.
• Adaptable and able to embrace change in a dynamic environment.
• Strong initiative and a solution-oriented mindset.
• Outstanding interpersonal and written communication skills.

Responsibilities

• Respond efficiently to client inquiries across email, chat, and social media channels.
• Master Sézane procedures and policies and apply them daily while delivering personalized, luxury-level service.
• Assist clients with product recommendations, sizing, styling, order management, returns, and exchanges.
• Achieve daily, weekly, and monthly KPIs while maintaining high-quality customer interactions and working weekends and peak periods.
• Maintain open communication with management, share customer insights, and elevate complex issues when needed.
• Uphold and share Sézane's brand voice and DNA across all customer interactions.

Skills

Fluent English

French language (preferred)

Tools

Zendesk

Sprinklr AI

Job description

Sézane is seeking a customer service professional to join our team in New York’s Soho. This full-time role delivers luxury-level service across email, chat, and social channels, helping clients with product recommendations, sizing, and orders while upholding the Sézane brand voice.

Fluency in English is required and French is preferred. The role includes weekends, a 40-hour workweek, and a competitive benefits package.