Luxury Cruise Sales & Experience Consultant

Royal Caribbean Group; Shanghai (VA); On-site; USD 25,000 - 33,000; Full time

Job summary

The Consultant, Customer Experience Service (Trade Sales) is part of the Trade Sales organization and serves as the first point of contact for travel agents, partners, and guests booking a Silversea cruise through the contact center. This role supports the full pre-sailing journey by handling inbound calls, emails, and chats, as well as outbound calls when needed.

The position focuses on selling and servicing Silversea cruises and related shoreside products via consultative conversations,

Qualifications

• Communicates clearly and professionally in Mandarin and English.
• Strong written and verbal communication skills.
• Basic computer knowledge, arithmetic, and typing skills.

Responsibilities

• Sell Silversea cruises and related shoreside products via inbound calls, emails, and chats.
• Service reservations, capture required information, process payments.
• Maximize sales opportunities and upsell during the customer relationship.
• Meet monthly, quarterly, and annual targets in a high-volume environment.
• Communicate effectively with travel partners, guests, and internal teams.
• Adapt quickly to process changes and maintain performance.
• Follow policies and professional standards in every interaction.
• Perform other duties as assigned.

Skills

Mandarin & English fluency

Excellent communication

Basic computer & typing skills

Job description

The Consultant, Customer Experience Service (Trade Sales) is part of the Trade Sales organization and serves as the first point of contact for travel agents, partners, and guests booking a Silversea cruise through the contact center. This role supports the full pre-sailing journey by handling inbound calls, emails, and chats, as well as outbound calls when needed.

The position focuses on selling and servicing Silversea cruises and related shoreside products via consultative conversations,