Luxury Consignment Operations Lead

The RealReal; Phoenix (AZ); On-site; USD 57,000 - 80,912; Full time

Benefits offered by this job

Food credits

Employee Stock Purchase Plan

401K with company match

Medical, Dental & Vision

Paid parental leave

9 paid holidays

Flexible time off

On-site warehouse facility

Benefits information

Job summary

The RealReal is seeking a hands-on operations leader to oversee VIP and vendor consignments and coordinate fashion product being transferred to the Phoenix warehouse. You will cover the receiving floor, answer product questions, and distribute tasks to boost department productivity.

Responsibilities include serving as the point of contact for returns, authentication, merchandising, copywriting, and inbound loading dock activities.

Qualifications

• Must have at least one year management experience in a related field.
• Proven success with process implementation and facilitation with measurable KPIs.
• Great time management and ability to prioritize daily tasks.
• Strong communication skills and ability to lead a large team.
• Comfortable in high value, fast-paced work environment.
• Comfortable with Excel/Google Sheets.

Responsibilities

• Oversee VIP and vendor consignments.
• Partner with luxury consignment office to manage fashion product being transferred to the warehouse.
• Provide coverage on receiving floor, assist with product questions and distribution to increase department's productivity.
• Point of contact for customer returns, authentication, merchandising, copywriting and inbound loading dock.
• Assist operation coordinators and exception specialists with outstanding product issues and exceptions.
• Conduct weekly and monthly audits to ensure SOP compliance.
• Uphold company brand and conditions standards.
• Enforce and maintain positive team culture.
• Management of backlog and end of day reporting.
• Oversee all inquiries sent to AZ receiving support, ensuring responses are timely with correct information.
• Oversee department product handlers and support staff

Skills

Process improvement

People development

Management experience

Time management

Communication

Can-do attitude

Detail oriented

Excel/Google Sheets

Tools

Excel

Google Sheets

Job description

The RealReal is seeking a hands-on operations leader to oversee VIP and vendor consignments and coordinate fashion product being transferred to the Phoenix warehouse. You will cover the receiving floor, answer product questions, and distribute tasks to boost department productivity.

Responsibilities include serving as the point of contact for returns, authentication, merchandising, copywriting, and inbound loading dock activities.