Luxury Club Restaurant Supervisor | Lead Guest Experience

Pelican Bay Foundation, Inc.; Naples (FL); Hybrid; USD 42,000 - 58,000; Full time

Benefits offered by this job

Generous PTO & Holidays

Medical, Dental, Vision

401(k) with employer match

Free Team Member Meals

Referral Bonus Program

Company Paid Group Life/ Disability/AD

EAP

Uniforms provided

Job summary

Pelican Bay Foundation, Inc. in Naples, FL is seeking a Full-Time Restaurant Supervisor to lead the Food & Beverage team and uphold exceptional member service.

You will report to the Restaurant Manager and help foster a culture of memorable dining experiences for members and guests. The role requires strong communication, reliability, and the ability to thrive under pressure while coordinating with front-of-house and kitchen staff.

Qualifications

• Minimum six months of restaurant supervisory experience within hospitality.
• Strong leadership and team management abilities.
• Experience delivering outstanding customer service while collaborating with other team members ensuring member satisfaction.
• Ability to use POS technology effectively.
• Ability to meet physical requirements: standing, walking, and carrying up to 30 pounds.
• Must have effective verbal and written communication skills.

Responsibilities

• Oversee daily restaurant operations with Restaurant Manager, including opening/closing procedures.
• Greet members and guests to ensure satisfaction with dining experience.
• Address and resolve member concerns promptly and professionally.
• Supervise, train, and motivate front of house staff (servers, hosts, bussers).
• Coordinate with kitchen staff to ensure seamless communication and service delivery.
• Oversee inventory management and keep storerooms organized and stocked.

Skills

Restaurant supervisory experience

Leadership

Customer service

POS systems

Communication skills

Physical requirements

Education

High school diploma

ServeSafe certification preferred

Job description

Description

About Pelican Bay Foundation

Pelican Bay Foundation is the premier luxury community in Naples, FL. One of the area’s largest exclusive enclaves, situated on more than three square miles and bordered by pristine white-sand beaches, our community offers the most diverse slate of amenities and activities anywhere in the region.

Pelican Bay’s two coastal restaurants, Marker 36 and Sandbar, offer distinctive Gulf-front dining experiences that pair fresh, flavorful menus with exceptional views. Marker 36, known for its upscale yet relaxed atmosphere, earned Honorable Mention in Golf Inc.’s 2024 Golden Fork Awards for excellence in private club dining. Our newly remodeled Sandbar features a bright, fresh, and airy coastal design with open-air seating and expansive glass doors that bring the beachfront indoors—creating a true Naples dining experience.

About the Position

We are seeking a Full-Time Restaurant Supervisor to be part of the Food & Beverage department, reporting to the Restaurant Manager. You’ll get the opportunity to foster a culture of creating memorable experiences for members and their guests. Our ideal candidate has excellent communication skills and delivers a high level of member service while maintaining the highest integrity.

You will work well under pressure, be a team player, organized, flexible, self-motivated, and reliable. You'll have a chance to work with a passionate year-round Food & Beverage team of managers, supervisors, front and back of the house individuals, along with an exceptional group of seasonal people from around the world. Come join our awesome team and be a part of the Pelican Bay Foundation legacy!

What You’ll Do

• Oversee daily restaurant operations along with Restaurant Manager, including opening and closing procedures.
• Greet members and guests to ensure satisfaction with their dining experience.
• Address and resolve any member concern promptly and professionally.
• Supervise, train, and motivate front of the house staff including servers, hosts, and bussers.
• Coordinate with kitchen staff to ensure seamless communication and service delivery.
• Oversee inventory management and ensure storerooms are clean, organized and stocked.

Requirements

Skills & Experience

• Minimum of six (6) months of Restaurant supervisory experience within hospitality.
• Must have strong leadership and team management abilities.
• Experience delivering outstanding customer service while collaborating with other team members ensuring member satisfaction.
• Ability to use POS technology effectively.
• Ability to meet physical requirements: standing, walking, and carrying up to 30 pounds.
• Must have effective verbal and written communication skills.

Education

• Minimum High school diploma/GED or equivalent
• Any combination of education, training, and work experience which demonstrates the ability to perform the duties and responsibilities as described.
• ServeSafe food handler certification preferred.

Compensation & Benefits

We offer a competitive total compensation and benefits package and pride ourselves in providing a fun, evolving, culture-centric work environment. All eligible full-time year-round team members are offered the following benefits:

• Generous Paid Time Off (PTO) & Paid Holidays
• Medical, Dental, and Vision options on the first of the month following 30 days from your start date
• 401(k) with excellent employer match
• Free Team Member Meals
• Team Member Referral Bonus Program
• Company Paid Group Life, Disability and AD&D
• Company Paid Employee Assistance Program (EAP)
• Company provided uniforms

Every team member joining our Foundation will share our Core Values:

• Welcoming: Help build and embrace a sense of community and belonging for all.
• Collaborative: Leverage our collective genius with a focus on clear communication, teamwork, and continuous improvement.
• Positive: Be open to new ideas and utilize creative problem solving to deliver exceptional member satisfaction at all touch points.
• Respectful: To always do the right thing even when it is hard and treat others with fairness, consistency, and respect.

Pelican Bay Foundation is an Equal Opportunity Employer and Drug Free Workplace