Luxury Club Operations GM - Guest Experience Lead

Moss New York; New York (NY); Sur place; USD 180 000 - 240 000; Plein temps

Résumé du poste

Moss New York is seeking a General Manager to lead day-to-day club operations across F&B, Bedrock, and member services. You will be the senior on-site operator ensuring service excellence, standards, and cross-department alignment with the developer's facilities manager.

You will directly oversee F&B and Bedrock leaders, enforce SOPs, manage staffing, and maintain a polished member experience while balancing operational continuity during events and maintenance.

Qualifications

• 8–12 years of senior hospitality leadership experience in luxury hotels, private clubs, or similar high-touch environments.
• Proven ability to oversee multiple operating divisions (F&B, wellness, member amenities).
• Strong service execution, floor leadership, labor management and cross-functional collaboration.
• Ability to operate in founder-led, high-expectation settings.

Responsabilités

• Lead day-to-day club operations across member-facing and back-of-house functions.
• Ensure service consistency, floor leadership, issue escalation, and follow-through.
• Align departments on shared service standards and operating expectations.
• Directly manage senior leaders for F&B and Bedrock operations.
• Partner with Membership, Events, and Design teams to execute VIP moments and programming.
• Maintain visible leadership on the floor during peak periods and events.

Connaissances

Senior hospitality leadership

Cross-functional leadership

Operational excellence

Staff development

Budgeting & cost control

Description du poste

Moss New York is seeking a General Manager to lead day-to-day club operations across F&B, Bedrock, and member services. You will be the senior on-site operator ensuring service excellence, standards, and cross-department alignment with the developer's facilities manager.

You will directly oversee F&B and Bedrock leaders, enforce SOPs, manage staffing, and maintain a polished member experience while balancing operational continuity during events and maintenance.