Luxury Client Services Advisor - Bilingual (French/English)

RIMOWA; New York (NY); On-site; USD 31,684 - 35,817; Full time

Job summary

RIMOWA is looking for a Client Services Advisor to provide exceptional service, supporting Ecommerce and Client Care functions in Long Island City. Candidates should be bilingual in French and English, with at least two years of experience in luxury retail or call centers. Responsibilities include addressing client inquiries, managing returns, and facilitating repairs. Compensation ranges from $23/hr to $26/hr. The role is on-site, ensuring a high-quality customer experience across various channels.

Qualifications

• At least two years of experience in a fast-paced luxury retail, call center, and operations environment.
• Comprehensive understanding of luxury clientele and language.
• Experience in resolving customer issues and diffusing tense situations.

Responsibilities

• Provide superior, personalized service to address client inquiries via phone and email.
• Foster customer relationships minimizing escalations.
• Assist clients via Live Chat and Online Repair forms.

Skills

Bilingual in French and English

Strong communication skills

Customer service experience

Ability to work under pressure

Teamwork and multitasking

Education

Bachelor's degree or equivalent experience

Tools

Salesforce

Microsoft Office Suite

Job description

RIMOWA is looking for a Client Services Advisor to provide exceptional service, supporting Ecommerce and Client Care functions in Long Island City. Candidates should be bilingual in French and English, with at least two years of experience in luxury retail or call centers. Responsibilities include addressing client inquiries, managing returns, and facilitating repairs. Compensation ranges from $23/hr to $26/hr. The role is on-site, ensuring a high-quality customer experience across various channels.