Luxury Client Service & Facilities Coordinator

Dweet; New York (NY); On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player in luxury jewelry seeks a Client Service & Facilities Coordinator to enhance client experiences and ensure operational excellence. This role involves overseeing facility management, coordinating maintenance, and fostering strong relationships with clients. The ideal candidate will excel in communication and problem-solving, ensuring that every interaction reflects the brand's commitment to quality. Join a team dedicated to delivering unparalleled service and craftsmanship in a vibrant, luxury environment, where your contributions will be valued and impactful.

Qualifications

• Experience in client service and facilities coordination.
• Strong organizational skills and attention to detail.

Responsibilities

• Manage building functionality and safety, ensuring high standards.
• Build and maintain strong client relationships, addressing needs promptly.

Skills

Client Relationship Management

Facilities Management

Communication Skills

Problem Solving

Education

Bachelor's Degree in Business Administration

Relevant Certifications in Facilities Management

Job description

Luxury Client Service & Facilities Coordinator

Jessica McCormack is renowned for crafting timeless and exquisite jewellery pieces that blend antiquity and modernity in a unique, luxurious fashion. Our collections are celebrated for their intricate designs and use of the finest materials, making each piece a true work of art. We pride ourselves on our attention to detail and commitment to delivering unparalleled quality and service to our clients.

Job Summary:

As the Client Service and Facilities Coordinator for Jessica McCormack, you will play a vital role in ensuring impeccable client experiences and the smooth operation of facilities. You will manage all aspects of building functionality and safety, coordinate maintenance schedules, and oversee facilities staff to maintain the brand’s high standards. On the client service front, you will excel in building strong client relationships, promptly addressing client needs, and collaborating with internal teams to ensure seamless service delivery that aligns with Jessica McCormack's commitment to excellence.

Key Responsibilities:

Facilities

• Overseeing all aspects of building functions and ensuring safety and functionality.
• Running routine safety inspections.
• Corresponding with contractors.
• Planning and scheduling maintenance work.
• Inspecting electrical and plumbing services and scheduling repairs as needed.
• Ensuring adequate catering and vending services.
• Coordinating repairs, cleaning, maintenance, and renovations.
• Monitoring and reporting on operational expenses and facility income.
• Developing and implementing facility management policies and procedures.
• Planning and coordinating all installation and refurbishment operations.

Client Service

• Assisting clients in person, via email, or telephone, ensuring effective communication and support.
• Maintaining client relationships and responding promptly to client requests.
• Coordinating with internal departments to ensure smooth service delivery and customer satisfaction.
• Scheduling meetings and managing client accounts, including maintaining records.
• Producing client-facing marketing materials and handling service requests.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Administrative, Customer Service, and General Business

Industries

• Retail Luxury Goods and Jewelry
• Wholesale Luxury Goods and Jewelry