Luxury Client Experience Manager

The Watches of Switzerland Group; Greenwich (CT); On-site; USD 90,000 - 130,000; Full time

Job summary

The Watches of Switzerland Group is seeking a Rolex Manager to oversee the in-showroom and online client experience across WOSG Official Rolex Jeweler locations. The role collaborates with showroom leadership and Rolex to deliver resources, programs and expectations for a dynamic, smooth Rolex client journey.

Responsibilities include implementing hospitality programs, coordinating Rolex education, guiding client communications, and leading events with Marketing to elevate the luxury brand.

Qualifications

• Proven ability to enhance client experience in luxury retail environments.
• Excellent communication and presentation skills for client engagement.
• Strong organizational and time-management capabilities.
• Ability to implement new processes and test improvements.

Responsibilities

• Implement the WOSG hospitality program in showroom.
• Coordinate Rolex education with Learning & Development.
• Reinforce client communication expectations (in-store and online).
• Identify resources to enhance the showroom experience (promotions, partnerships).
• Roll out showroom initiatives with Rolex (e-learning, CRM requests, training).
• Select technologies to elevate guest experience (CRM, tablets, WiFi).
• Lead and execute events with Marketing to elevate the luxury brand.
• Follow up with walk-in clients per guidelines and manage follow-ups.

Skills

Client experience

Presentation skills

Organization

Time management

Creativity

Process implementation

Team collaboration

Communication

Education

High School Diploma

College degree preferred

Tools

CRM

Presentation tablet

Job description

The Watches of Switzerland Group is seeking a Rolex Manager to oversee the in-showroom and online client experience across WOSG Official Rolex Jeweler locations. The role collaborates with showroom leadership and Rolex to deliver resources, programs and expectations for a dynamic, smooth Rolex client journey.

Responsibilities include implementing hospitality programs, coordinating Rolex education, guiding client communications, and leading events with Marketing to elevate the luxury brand.