Luxury Client Experience Lead

Tiffany & Co.; New Orleans (LA); On-site; USD 45,000 - 65,000; Full time

Job summary

Tiffany & Co. seeks a Client Advisor in New Orleans to embody the Tiffany brand with every client interaction. You will build client relationships, exceed sales plans, and promote an elevated in-store experience through personalized service.

Responsibilities include driving repeat business, leveraging client data, and delivering memorable moments at each appointment with a sophisticated, hospitality-minded approach.

Qualifications

• Experience in retail or luxury retail or relevant client-related experience (e.g., hospitality).
• Proven track record in achieving Commercial results.
• Ability to connect with the client.
• Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
• Ability to work with a diverse client base.
• Proficiency with Point of Sales (POS) systems, client tracking systems and Microsoft Outlook/email.
• Must have authorization to work in the United States or in the country where the position is based.

Responsibilities

• Hold the critical position of embodying the Tiffany brand in each client interaction using the Tiffany touch; your own flair for making each client’s experience extraordinary.
• Be an excellent communicator and brand ambassador. Your passion for Tiffany is conveyed in every conversation and an entrepreneurial spirit is prevalent in all that you do.
• Develop client relationships and exceed commercial targets through the love of building your own business by developing client relationships and exceeding sales plan
• Foster a clienteling culture, encourage an entrepreneurial spirit, reinforce client development to grow outreach business.
• Deepen the relationship with our clients to drive lifetime loyalty and spend.
• Consistently achieve or exceed monthly, quarterly, and annual store commercial targets.
• Capture client data. Cultivate new and existing client relationships.
• Deliver a significant portion of sales through repeat client business.
• Identify innovative ways to grow your business through delivering elevated client experience in each client appointment
• Drive business through key product pillars.
• Convert clients through curiosity and discovery daily
• Elevate in store experience by consistently delivering memorable moments to every client.
• Demonstrate passion as a Tiffany brand ambassador during every selling ceremony using the Tiffany Touch, your personal touch.
• Demonstrate Client Experience Behaviors identified within the NPS program. Embrace/Leverage client feedback to elevate every in-store experience to a memorable event
• Execute best practices by optimizing hospitality and store amenities to create unique experiences and act on NPS performance and client feedback.
• Connect with your client's wardrobe to 'style them'

Skills

Retail experience

Communication skills

POS systems

Client relationship

Sales targets

Languages

Education

College degree

Tools

MS Outlook

Job description

Tiffany & Co. seeks a Client Advisor in New Orleans to embody the Tiffany brand with every client interaction. You will build client relationships, exceed sales plans, and promote an elevated in-store experience through personalized service.

Responsibilities include driving repeat business, leveraging client data, and delivering memorable moments at each appointment with a sophisticated, hospitality-minded approach.