Luxury Client Experience Ambassador

Tiffany & Co; Costa Mesa (CA); On-site; USD 28,000 - 37,000; Full time

Benefits offered by this job

Healthcare benefits

Parental leave

401(k) with company match

Paid time off

Job summary

Tiffany & Co. is seeking a Tiffany Ambassador to deliver the Tiffany Touch to clients at the South Coast Plaza store.

You will greet clients with warmth, share the World of Tiffany through storytelling, and create a luxury experience that supports sales goals. Role requires strong customer service skills, at least 2 years in luxury retail or related fields, and flexibility to work non-traditional hours in a fast-paced, team-oriented environment.

Qualifications

• Minimum of 2 years of retail, or luxury retail store experience or relevant client-related experience.
• Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
• Must have authorization to work in the United States

Responsibilities

• Welcome all clients in a warm and courteous manner, helping to create an exemplary luxury experience.
• Exhibit passion and storytelling to share knowledge of the World of Tiffany.
• Consistently deliver a knowledgeable and curated experience for every client.
• Attend to the needs of internal and external clients while greeting and directing clients throughout South Coast Plaza.
• Engage in bespoke conversations to elevate the in-store experience and discern client needs, partnering them with the appropriate Client Advisor to achieve sales goals.
• Support hospitality, tours, and selling events through various means including door coverage, elevator operation, Hospitality support, and BOH support.
• Accurately manage floor waiting lists and execute efficiencies and best practices to support in-store experience.
• Communicate with management any potential service issues in a timely manner.
• Share client interactions and impressions of the brand with management.
• Fosters collaboration and works best in a team environment.
• Support Company Initiatives and demonstrate agility when it comes to change.

Skills

Customer service

Storytelling

Teamwork

Multilingual

Flexible hours

Education

Fine or performing arts degree

GIA coursework

Job description

Tiffany & Co. is seeking a Tiffany Ambassador to deliver the Tiffany Touch to clients at the South Coast Plaza store.

You will greet clients with warmth, share the World of Tiffany through storytelling, and create a luxury experience that supports sales goals. Role requires strong customer service skills, at least 2 years in luxury retail or related fields, and flexibility to work non-traditional hours in a fast-paced, team-oriented environment.