Luxury Client Experience Ambassador

Tiffany & Co.; Chicago (IL); Hybrid; USD 28,000 - 33,000; Full time

Job summary

Tiffany & Co. is seeking a Tiffany Ambassador for our Chicago Flagship to deliver the Tiffany Touch and welcome clients with warmth, inspiring storytelling and a premium brand experience. You will be stationed throughout the boutique, contributing to exceptional service and guiding clients along their journey.

The role emphasizes bespoke client interactions, collaboration with the sales team, and duty rotations including hospitality support and event assistance to maintain the luxury standard.

Qualifications

• Welcomes clients and delivers a luxury service experience.
• Shares knowledge of Tiffany World to inspire guests.
• Builds rapport through thoughtful, bespoke conversations.
• Maintains brand standards and premium client care.

Responsibilities

• Welcome all clients with warmth, creating a luxury visit.
• Engage in bespoke conversations to identify client needs.
• Tell Tiffany stories to elevate the in-store experience.
• Support sales teams with boxing, wrapping, and POS upkeep.
• Assist with events, tours, and hospitality duties as needed.
• Maintain orderly spaces and manage client floor flow.
• Report potential service issues to management.

Skills

Customer service

Hospitality

Storytelling

Brand awareness

Job description

At Tiffany & Co., joy is central to everything we do, from crafting our exceptional pieces to inspiring clients to express and celebrate the many facets of love.It’s a skill that we’ve been perfecting since 1837, one empowered by our daring vision and entrepreneurial spirit. Together, each generation of employees honor our past whiledreaming of our future.We are looking for thoughtful, curious, and optimistic talents, seeking to deliver excellence and to contribute to Tiffany & Co.’s continued legacy.

Overview

The Tiffany Ambassador will deliver the Tiffany Touch to every client they interact with and set the tone for their visit at our Chicago Flagship location.Ambassadors connect daily with clients, building brand desirability through unique face-to-face interactions and inspiring storytelling. Stationed throughout the store, Tiffany & Co. Ambassadors have a significant influence on the client’s journey and experience within the store. Tiffany & Co. Ambassadors greet and welcome clients as the embodiment of the Tiffany Warm Welcome and hold the critical position of embodying the brand through every client interaction.

Support Client Experience:

• Welcome all clients in a warm and courteous manner, helping to create an exemplary luxury experience that positively impacts both service and sales.
• Exhibit passion and instill inspiration using storytelling to share knowledge of the World of Tiffany.
• Consistently deliver a knowledgeable and curated experience for every client.
• Attend to the needs of internal and external clients while greeting and directing clients throughout the boutique ensuring Tiffany expectations are always delivered.
• Engage in bespoke conversations to elevate the in-store experience and discern client needs, partnering them with the appropriate Client Advisor to achieve sales goals.
• As dictated by the needs of the business, support all hospitality, tours, and selling events through various means including door coverage, elevator operation, hospitality support, and BOH support.
• Accurately manage floor waiting lists and execute efficiencies and best practices to better support in-store experience.
• Assist sales team with boxing and wrapping items, replenishing POS and gifting supplies, keeping all POS stations and sales floor areas neat and organized
• Communicate with management any potential service issues in a timely manner.
• Share client interactions and impressions of the brand with management.
• Fosters collaboration and works best in a team environment.

Support Company Initiatives and demonstrate agility when it comes to change.

Illinois Wage Transparency Disclosure Statement-Wage Range for This Position: $20.40-$24.00