Luxury Client Experience Advisor

Sabceducation; New York (NY); Hybrid; USD 63,039,000 - 71,635,000; Full time

Benefits offered by this job

Hourly pay range

Commission opportunities

Medical, dental, and vision

401(k) retirement savings plan

PTO and paid sick time

Career growth opportunities

Compensation based on experience

Job summary

Maison Valentino in New York seeks a Client Advisor to deliver exceptional service, build meaningful relationships with clients, and curate personalized shopping experiences that inspire loyalty and drive boutique performance.

You will master the client journey, engage existing and prospective clientele, and uphold Valentino couture standards across every sale phase while meeting CRM and sales goals. Competitive benefits and career growth await in this globally recognized luxury brand.

Qualifications

• Previous luxury retail sales with relevant clientele focused experience.
• Proven track record in achieving sales results.
• Exceptional clientele, customer relationship building skills.
• Demonstrate strong verbal and written communication skills.

Responsibilities

• Master the Client Journey to create strong long term client relationships.
• Clientele and proactive engagement with existing and potential
• Deliver the Valentino Couture Service in an impeccable way in every phase (preparation for sale, welcome, exploring the client, presentation of the product, closing and farewell).
• Aware of CRM targets and actively engages in all actions to reach them
• Implements personalized reach-out campaigns and utilizes all clienteling tools available to complete CRM tasks within given timeframe
• Consistently captures client data and takes notes of all qualitative information
• Knows their portfolio of customers, and the VVICs and VICs they handle
• Consistently works to achieve given sales, KPIs and CRM targets

Skills

Luxury retail

Sales

Client relationships

Communication skills

MS Office

POS system

Tools

POS system

MS Office

Job description

Maison Valentino in New York seeks a Client Advisor to deliver exceptional service, build meaningful relationships with clients, and curate personalized shopping experiences that inspire loyalty and drive boutique performance.

You will master the client journey, engage existing and prospective clientele, and uphold Valentino couture standards across every sale phase while meeting CRM and sales goals. Competitive benefits and career growth await in this globally recognized luxury brand.