Luxury Client Experience Advisor

Tiffany & Co.; Columbus (OH); On-site; USD 24,796 - 30,307; Full time

Job summary

Tiffany & Co. in Columbus, Ohio seeks a Client Advisor to embody the Tiffany brand in every client interaction and build lasting relationships with high expectations of service. You will drive sales, deliver memorable in-store experiences, and leverage client data to expand the client base.

Candidates should have luxury retail or hospitality experience, strong communication skills, and flexibility for non-traditional hours. Fluency in multiple languages is a plus.

Qualifications

• Experience in retail or luxury retail or relevant client-related experience.
• Proven track record in achieving commercial results.
• Ability to connect with clients from diverse backgrounds.
• Flexibility to work non-traditional hours, including nights, weekends, holidays.
• Proficiency with POS systems and client data tools.

Responsibilities

• Deepen client relationships to drive loyalty and spend.
• Consistently achieve or exceed store sales targets.
• Capture client data and grow existing relationships.
• Deliver a significant portion of sales through repeat client business.
• Identify ways to grow business via elevated client experiences.
• Drive business through key product pillars.
• Convert clients through curiosity and discovery daily.
• Elevate in-store experience with memorable moments for every client.
• Act as Tiffany brand ambassador during every selling ceremony.
• Leverage client feedback (NPS) to improve experiences.
• Optimize hospitality and store amenities to create unique experiences.
• Style clients by connecting wardrobe to their look.

Skills

Excellent communicator

Brand ambassador

Client relationship building

Multilingual proficiency

Education

College/university degree

Tools

POS systems

Client tracking systems

Microsoft Outlook

Job description

Tiffany & Co. in Columbus, Ohio seeks a Client Advisor to embody the Tiffany brand in every client interaction and build lasting relationships with high expectations of service. You will drive sales, deliver memorable in-store experiences, and leverage client data to expand the client base.

Candidates should have luxury retail or hospitality experience, strong communication skills, and flexibility for non-traditional hours. Fluency in multiple languages is a plus.