Luxury Client Advisor - In-Store & Remote Concierge

Brobston Group; San Marcos (TX); Hybrid; USD 42,000 - 60,000; Full time

Job summary

Gucci in the United States seeks a Client Advisor to act as brand ambassador, delivering best-in-class service and cultivating strong client relationships both in-store and remotely.

You'll engage clients with personalized experiences, leverage in-store technology, and recruit new clients to build a loyal base. Evening, weekend, and holiday availability is required; ongoing training ensures product knowledge and styling excellence.

Qualifications

• 2+ years of luxury fashion sales experience and excellent track record.
• Proven ability to drive and exceed individual and store results and build lasting relationships with customers and colleagues.
• High degree of ethics, professionalism, integrity, and ability to inspire trust and collaboration amongst colleagues.
• Flexibility to work a retail schedule which will include evenings, weekends, and holidays.
• Deep knowledge about and passion for fashion and luxury.
• Excellent commercial awareness and client attitude.
• High flexibility and ability to adapt to different clients and complex situations.
• Strong communication skills.
• Ability to work in a fast moving and dynamic environment.

Responsibilities

• Proactively engage and establish strong relationships with clients, making the client feel valued and at ease from the first point of contact by offering best-in-class service be it in-store or remotely.
• Deliver a personalized, client-centric experience, fostering strong and lasting relationships to drive repeat business and enhance brand loyalty.
• Build rapport with clients by discovering their needs and aspirations, creating connections and bonds, and demonstrating generosity and desire to exceed their expectations.
• Develop client base by recruiting new clients and developing existing ones.
• Leverage in-store technology to ensure every client’s experience is smooth, pleasant, and relevant.
• Collect meaningful client information throughout the client journey to understand their preferences to customize the service provided to them.
• Create and add value to the client’s experience by providing them with useful insights on local lifestyle trends (Theater, arts, travel, etc...).
• Drive individual and collective sales results and maximize selling opportunities in-store and remotely.
• Provide exceptional client experience, focusing on hospitality and elevation through selling skills, luxury gestures and product rituals.
• Use effective selling techniques in a natural, warm, and elevated manner to drive sales and a client-centric attitude.
• Select the right products matched to client needs and benefits and effectively use cross and upselling techniques.
• Proactively promote virtual appointments and distance sales by seeking to recruit clients to create selling opportunities.
• Maintain a 'One-Gucci-Client' perspective regardless of purchase location, on exchange, returns, repairs, and other such transactions that are critical to a positive client experience.
• Guide and inspire the client to make the best possible decision to buy the right product.
• Foster open and constructive communication with team members, being always collaborative and proposing effective solutions.

Job description

Gucci in the United States seeks a Client Advisor to act as brand ambassador, delivering best-in-class service and cultivating strong client relationships both in-store and remotely.

You'll engage clients with personalized experiences, leverage in-store technology, and recruit new clients to build a loyal base. Evening, weekend, and holiday availability is required; ongoing training ensures product knowledge and styling excellence.