Luxury Client Advisor: Elevate VIP Relationships

Métier; New York (NY); On-site; USD 36,000 - 41,000; Full time

Benefits offered by this job

Bonus structure

Job summary

Métier is seeking a NYC-based Senior Client Advisor for a full-time role in our luxury leather goods house. You will uphold exceptional client service, grow key relationships, and oversee daily store operations, contributing to a discreet, elevated shopping experience.

The ideal candidate has 5+ years in luxury retail, a proven track record of meeting sales targets, and the ability to lead by example on service, styling, and visual standards.

Qualifications

• 5+ years of experience in luxury retail.
• Strong customer service and relationship-building skills.

Responsibilities

• Take ownership of VIC clients, building long-term relationships through consistent, personalised engagement.
• Proactively execute outreach strategies to grow the boutique’s top client base.
• Act as a leader on the shop floor—setting the tone for meaningful, discreet, and elevated service.
• Master the Client Journey to cultivate meaningful, long-term relationships.
• Deliver exceptional, personalised service to drive sales and exceed KPIs.
• Share expert knowledge of Métier’s craftsmanship, values, and product offering to bring the brand to life.

Skills

Client relationships

Sales targets

Team leadership

CRM software

Tools

CRM software

Job description

Métier is seeking a NYC-based Senior Client Advisor for a full-time role in our luxury leather goods house. You will uphold exceptional client service, grow key relationships, and oversee daily store operations, contributing to a discreet, elevated shopping experience.

The ideal candidate has 5+ years in luxury retail, a proven track record of meeting sales targets, and the ability to lead by example on service, styling, and visual standards.